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My integrated microphone/headset jack does not work - this happened after the windows 10 upgrade.

Anonymous
2019-09-23T12:14:28+00:00

I have a DELL Latitude 5480. My machine was updated to windows 10 about 6 months ago - and now my integrated microphone/headset jack does not work. Prior to the upgrade, when I plugged my headphones in , a window prompted me to ask if I was plugging in speakers or speakers/headphones and microphone.

I have tried to update the drivers on my microphone, adjusted the privacy settings, tried to disable/re-enable my speakers/microphone jack - with no success.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-23T18:46:31+00:00

    No Luck

    was able to get working after I uninstalled the driver and re-started the machine - but after I unplugged my headphones  once and re-plugged them in - the sound/mic did not go to my headset - ie. it no longer worked

    I have a DELL - not a HP - 

    Here is the msinfo32 info

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  2. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-09-23T12:48:21+00:00

    Hi DBA_12345

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Windows Key+I > Privacy > Microphone

    1. Set allow access to the Micrphone on this device
    2. Allow apps to access your microphone - Make it ON
    3. Choose which apps can access your Microphone - If needed make required to ON.

    If above doesn't work -

    Please try these options one by one and check after each option.

    1. Run Troubleshooters

    Type Troubleshoot in Cortana > Click Troubleshoot >

    A. Click Playing Audio > Run the Troubleshooter

    B. Recording Audio > Run the troubleshooter

    C. Speech > Run the troubleshooter

    1. Microphone is not disabled and is set as default

    Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

    1. Set up microphone

    Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

    1. Take actions related to Audio Driver

    Windows Key+X > Device Manager > Sound, Video & game controllers > Right Click on the entry below > Properties > Driver Tab >

    A. Roll Back - If Roll back driver is enabled, roll it back

    B. Uninstall - Uninstall Device and restart to reinstall it automatically

    C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

    (Source - https://support.microsoft.com/en-us/help/402699...)

    1. Check out other steps in HP Guide for Microphone Not Working

    https://support.hp.com/in-en/document/c03421813

    1. If none works -To diagnose the issue, I would request you to provide following information -

    A. Windows Key+r > Type msinfo32.exe and Enter > Post the image here

    B. Also Windows key+x > Device manager > View (on top) > Show hidden devices > Expand Sound, video & game controllers > Double click on your audio driver to open Properties > Driver tab > Post the screenshot.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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