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Error popup "Cannot copy item > The device has either stopped or has been disconnected"

Anonymous
2019-09-03T13:43:32+00:00

I'm a Windows 10 x64 user. Copying files from my laptop to mobile by USB cable connection. Suddenly I disconnect the mobile from the laptop. Then I see the error popup and it can't be hidden.

See the action on the 8 secs video - https://streamable.com/kkgso

How to I can solve it?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-09-03T14:06:23+00:00

    Hi , I'm David, thanks for participating in the Microsoft Community. I'll do my best to help today.

    Try to connect to another USB port or try another cable.

    If that does not work, try to uninstall the driver of your cell phone and reinstall it

    -Open the Device Manager by right clicking on the start button.

    -Select the driver in the device list, then right click on it and press "Uninstall".

    -If you are offered the option "Remove driver software from this device" mark it too.

    Best Regards,

    David.

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