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Repeated crashes due to Netwtw06.sys failure

Anonymous
2019-09-02T04:53:47+00:00

My ASUS laptop downloaded and installed the latest Windows 10 updates (on August 31) after which my laptop crashes within 5-10 minutes of use. The stop code error message I get is PAGE_FAULT_IN_NONPAGED_AREA. What failed: Netwtw06.sys.

I collected my system information and DMP files here:

Log files from system crash

Can anyone help me?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-02T05:09:27+00:00

    Hi,

    NOTE : ALL with needing to update Netwtw06.sys should be sure to end up with version or later 21.80.2 (Avoid version 21.70.0 which can cause BSOD issues). The method below is the way to update to the latest version of Netwtw06.sys.

    BugCheck 50, {ffffc8d37d50d700, 2, fffff8077cef27f3, 2}

    Probably caused by : Netwtw06.sys ( Netwtw06+2f27f3 )

    Netwtw06.sys is the Intel WiFi driver so first try updating that.

    Intel Driver and Support Assistant <-- run this after checking with System/Motherboard Maker

    http://www.intel.com/p/en\_US/support/detect?redirector\_count=1&

    Intel Download Center

    http://downloadcenter.intel.com/

    Intel - Support

    http://www.intel.com/p/en\_US/support

    Intel - Forums

    https://forums.intel.com/s/?language=en_US

    Let me know if that helps,

    Rob

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  1. Anonymous
    2019-12-26T06:37:04+00:00

    Yes, to be clear, Rob had this correct first.  My Gigabyte Aero 15X laptop was continually crashing to the Windows blue screen and giving a code reading "netwtw06.sys" (see picture below).  After repeated crashes and trial and error fixes - no more "blue screen of death."  So, if you are having this issue, do this, specifically:

    1. Save everything and backup what you feel you need to.
    2. Go ahead and close everything except your browser.
    3. Download the Intel Driver Support Assistant at: https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
    4. Once the Intel software downloads, install it and run it.  It will show several items on your system - many of which will be intel hardware/software products.  Likely, several of those will require driver updates.
    5. Run the updates.
    6. Once the updates are complete, restart.
    7. Enjoy a crash-free computer!

    PS:  I though I could just go to my device manager and find the device with an outdated driver, right click, and update it - that does NOT work.  It does not detect the new driver.  The intel software does.  That's why you need it.

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  2. Anonymous
    2019-11-24T17:08:29+00:00

    Go to the Intel website and search for the "Computer Driver Scan" and download it.  When you run it you will see the driver it Identifies as a problem.  It will link you to the updates.  The problem I had was caused by the Intel Wireless Driver and this process fixed it.

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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-09-02T05:37:48+00:00

    One file was of 0 byte. Remaining 4, I analyzed.

    A. Analysis Results

    File Name: 090119-34093-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    File Name: 090119-37812-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    File Name: 090119-42656-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    File Name: 090119-43343-01.dmp

    PAGE_FAULT_IN_NONPAGED_AREA (50)

    *** WARNING: Unable to verify timestamp for Netwtw06.sys

    IMAGE_NAME: Netwtw06.sys

    B. Third Party Drivers

    Netwtw06.sys - Intel Wireless driver

    Driver date - Wed Apr 25 02:09:01 2018

    C. Recommendations

    a. Create a system restore point first so that if something wrong happens you can revert.

    Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

    b. Your Intel Wireless driver is of date 25-Apr-18. Update it to latest from computer maker's site / Intel site.

    If you need help, Windows Key+x > Device Manager > Expand network adapters > Double click Intel Wireless driver > Driver tab > Post the screenshot here.

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  4. Anonymous
    2019-09-02T17:13:57+00:00

    Vijay and Rob,

    Updating the driver appears to have done the job.

    Thanks.

    4 people found this answer helpful.
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