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Windows 10 won't boot and windows subdirectories are missing!

Anonymous
2019-09-11T21:03:41+00:00

Windows 10 would not boot from my hard drive. The error code 0xc0000098 was reported along with missing or corrupt ntoskrnl.exe. Startup repair could not fix it and when I tried to revert to a restore point or restore from an image, it could not find any. When I ran the command prompt to use bootrec as suggested in other questions, an operating system was not found. When I looked at the drive using cd\ and the dir command, the windows folder was empty. I also noticed that the program file folder and the program file (x86) folder (and all the subfolders!) is missing. How can I recover the drive and all the missing files? Any suggestions would be greatly appreciated!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-09-11T21:32:52+00:00

    Hi, GN85

    My name is Aracely, I am an Independent Advisor. I would love to help you today.

    I recommend you borrow a computer to create a USB and repair Windows.

    https://www.microsoft.com/en-us/software-downlo...

    Follow the steps in this link to repair Windows without losing your files.

    https://www.intowindows.com/repair-windows-10-i...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Let me know if the information has been helpful in solving your problem.

    2 people found this answer helpful.
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  2. Anonymous
    2019-09-12T18:11:33+00:00

    Another update: Using Command Prompt for listing offline files, it found a $sysrestore folder, a System Volume Information folder, and a Recovery folder. However, when I went back to restore from an image or to go to a restore point, those folders did not show up. If I reload windows using the startup USB, will the lost or hidden files be recovered or completely lost? It seems that something is wrong boot record or file structure that would possibly fixable as long as I don't make it worse. That's why I haven't tried to reinstall windows yet.

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  3. Anonymous
    2019-09-11T23:03:03+00:00

    Update. I was able to start the computer using a SSD drive. From windows explorer, it shows the hard drive with the problem. However, explorer doesn't open the drive saying I don't have permission. The disk properties show the proper partitions and sizes, but won't open the windows partition. I ran chkdsk on the drive and no errors were found.

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  4. bhringer-9380 4,350 Reputation points Volunteer Moderator
    2019-09-11T21:55:41+00:00

    ⁤

    **** ☠    Warning from a moderator 

    ⁤

    You may have received a message prompting you to call Microsoft. Do not call; this was a bogus message posted by a scammer. The phone number does not belong to Microsoft and the post has been removed.

    Official support phone numbers can be found at 

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

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