Help!!! HP desktop stuck on lock screen

Hello Elle,

If you haven't already, see if you may be able to perform one of the following actions to dismiss the lock screen to get to the sign-in screen:

https://www.tenforums.com/tutorials/61963-sign-windows-10-a.html

• You must press the Ctrl+Alt+Delete keys if secure sign-in is enabled.
• Press any key on the keyboard.
• Click on the lock screen.
• Tap on the lock screen if you have a touchscreen.
• Swipe up on the lock screen if you have a touchscreen.

Hi Elle

Press and hold the power button on your PC for 5 - 10 seconds to perform a had shut down

Then start your PC to see if it boots normally to the login screen . . .

If not:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot to the login screen . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hi Elle

Press and hold the power button on your PC for 5 - 10 seconds to perform a had shut down

Then start your PC to see if it boots normally to the login screen . . .

If not:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot to the login screen . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

I just pressed the power button for a long time, and it came back on no problem.

Thank you for your help!!

Hello Elle,

If you haven't already, see if you may be able to perform one of the following actions to dismiss the lock screen to get to the sign-in screen:

https://www.tenforums.com/tutorials/61963-sign-windows-10-a.html

• You must press the Ctrl+Alt+Delete keys if secure sign-in

 is enabled.

• Press any key on the keyboard.
• Click on the lock screen.
• Tap on the lock screen if you have a touchscreen.
• Swipe up on the lock screen if you have a touchscreen.

Thank you!!!

Glad to Help!