BSOD - Newly Built Computer - EventID 41 BugcheckCode 265

Anonymous

Just built this computer two weeks ago with all brand new components. I installed an OEM copy of Win10 clean. Updated it and updated the graphics card. I did not update BIOS or motherboard chipset. Everything was fine but a few days ago I started getting the same BSOD when playing World of Warcraft. It has happened multiple times now and always with the same error data in the event viewer (details below).

I ran my memory diagnostics with no errors. I am at a loss as to what to try next. Ideas?

System is as follows:

OS Name Microsoft Windows 10 Home

Version 10.0.17763 Build 17763

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-M7S0N8U

System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

System SKU SKU

Processor AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 0406, 6/15/2019

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product TUF GAMING X570-PLUS (WI-FI)

BaseBoard Version Rev X.0x

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume3

Locale United States

Hardware Abstraction Layer Version = "10.0.17763.652"

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 26.5 GB

Total Virtual Memory 36.7 GB

Available Virtual Memory 29.3 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

Event ID - details

-	System

			-	Provider	<br>	---	---	<br><br><br><br>				[ Name]	Microsoft-Windows-Kernel-Power	<br>	---	---	---	---	---	<br><br><br><br><br>				[ Guid]	{331c3b3a-2005-44c2-ac5e-77220c37d6b4}	<br>	---	---	---	---	---

				EventID	41	<br>	---	---	---

				Version	6	<br>	---	---	---

				Level	1	<br>	---	---	---

				Task	63	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x8000400000000002	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br><br><br>				[ SystemTime]	2019-09-06T01:37:41.168394300Z	<br>	---	---	---	---	---

				EventRecordID	9925	<br>	---	---	---

				Correlation	<br>	---	---

			-	Execution	<br>	---	---	<br><br><br><br>				[ ProcessID]	4	<br>	---	---	---	---	---	<br><br><br><br><br>				[ ThreadID]	8	<br>	---	---	---	---	---

				Channel	System	<br>	---	---	---

				Computer	DESKTOP-M7S0N8U	<br>	---	---	---

			-	Security	<br>	---	---	<br><br><br><br>				[ UserID]	S-1-5-18	<br>	---	---	---	---	---

-	EventData

		BugcheckCode	265

		BugcheckParameter1	0xa39ff0e3c878d516

		BugcheckParameter2	0xb3b6fd6a1af712c1

		BugcheckParameter3	0xfffff803022fff88

		BugcheckParameter4	0x1

		SleepInProgress	0

		PowerButtonTimestamp	0

		BootAppStatus	0

		Checkpoint	41

		ConnectedStandbyInProgress	false

		SystemSleepTransitionsToOn	2

		CsEntryScenarioInstanceId	0

		BugcheckInfoFromEFI	false

		CheckpointStatus	0

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Answer accepted by question author

Sumit D - IA 171.1K Independent Advisor

Hi Ken,
Glad to help, looking forward to the results.

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9 additional answers

Anonymous

2019-09-06T02:32:23+00:00

Yes, so far its only happened while playing WOW and I also have web browser open on second screen. I will try the BIOS update and let you now. My memory diagnostic came back with no errors. Is there any way to tell if one of my DIMMS are bad?
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Sumit D - IA 171.1K Reputation points Independent Advisor

2019-09-06T02:28:59+00:00

Hi,

Memory corruption was the cause of this error. Does this only happen while playing WOW?

Update BIOS to 1005, yours is a bit old.

https://www.asus.com/Motherboards/TUF-GAMING-X5...

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
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Anonymous

2019-09-06T02:22:28+00:00

Hi ksk,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

Please let us know if you need any assistance about posting dump files.

Thank you.

Dump File OneDrive link:

https://1drv.ms/u/s!AoGRWb1NllHKiivpgz9LB7HtYG2x?e=r4aIDh
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Sumit D - IA 171.1K Reputation points Independent Advisor

2019-09-06T02:06:18+00:00

Hi ksk,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

Please let us know if you need any assistance about posting dump files.
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BSOD - Newly Built Computer - EventID 41 BugcheckCode 265

9 additional answers