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MS Launcher added to my Android phone and my old folders are now gone

Anonymous
2018-05-10T14:17:57+00:00

How do I get my old folders back in to another page?  I had them the way I wanted and now they are gone...…….

I like the Launcher Idea but I spent a lot of time getting my folders set.  I would like to be able to retrieve them and put them on a secondary page.

Thank you

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-11-23T20:30:38+00:00

    It never asks for the migration.. Microsoft Launcher says select your favorite apps and we will add it to your home screen.. 

    H

    I have installed and uninstalled the app like a million times..But never says if you want to migrate your screen folders..

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  2. Anonymous
    2018-05-11T15:30:52+00:00

    While that is an answer, Microsoft really messed up in this.  I mean really, just irradicate the efforts I already put in to setting up folders because Microsoft knows better. I had work folders set that are now gone.  I cant even publicly express how irritating this is.

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  3. Anonymous
    2018-05-27T06:00:39+00:00

    We're glad to inform you that the latest Microsoft Launcher now have the feature to import/migrate the created folders from your phone's built-in launcher to the Microsoft Launcher. However, this option is only available during the initial set up.

    If you have not created your folders on the Microsoft Launcher, uninstall it to go back to your phone's default launcher. Then, re-install the Microsoft Launcher and you will be asked if you would want to import/migrate your folders.

    Regarding your concern about your Microsoft account's privacy, you can control it from your end. Please go to this link for more information.

    Regards.

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  4. Anonymous
    2018-05-26T15:07:28+00:00

    I'd also like to express my displeasure, particularly because I wasn't warned it would happen. This sort of outright arrogance on Microsoft's part is maddening, and this isn't the first time I've run up against it. Leave our data alone! That shouldn't be such a hard concept for a technology company.

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  5. Anonymous
    2018-05-11T04:04:42+00:00

    Hello Paul,

    The feature to recover the navigation folders on your phone's default launcher is not available at the moment. Since you are already using the Microsoft (Arrow) Launcher, what you can do is to re-create the folders again.

    Please help us make the Microsoft (Arrow) Launcher become better by submitting a feedback. You can go this link and read the information under Looking forward to the road ahead.

    Feel free to reply if you have other questions.

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