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USB HID device issue after September 10, 2019—KB4515384 (OS Build 18362.356) windows update

Anonymous
2019-09-10T18:30:58+00:00

Hello,

After the USB HID device issue after September 10, 2019—KB4515384 (OS Build 18362.356) windows update, my HID device is no more recognized. It is listed by the usbview.exe application but the application I use to manage this device cannot see it.

 

I also notice that in the Device Manager a libusb-win32-devices item containing my device is now listed:

Does anyone have the same kind of issue?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-11-01T13:51:05+00:00

    I managed to fix this same problem by

    • opening 'Device management'
    • right-clicking 'libusb-win32 devices \ BETTER_USB_HS'
    • selecting 'Update driver' option
    • selecting option 'Search drivers from your computer'

    I was presented with a a list of two drivers - 'BETTER_USB_HS' and 'USB input device'

    I selected 'USB input device' driver and clicked a couple of OK's - and my barcode reader started working!

    (I tried to translate option and driver names accurately from Finnish - I hope they are close enough)

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  2. Anonymous
    2019-09-26T19:54:21+00:00

    This seems to a solution for this specific problem with the barcode reader.

    https://www.youtube.com/watch?v=9F6kImu5bbc

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  3. Anonymous
    2019-09-13T08:22:13+00:00

    It seems that the problem is related to Vendor ID and Product ID of the USB HID Device. After changing the Vendor ID and Product ID of my USB HID Device, to registered, the device was successfully recognized and work as it should be.

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  4. Anonymous
    2019-09-21T22:43:48+00:00

    Dear NIPHEON,

    Thanks for your help and Guidance.

    I am a layman in these issues.

    You are absolutely right which I could feel.

    I got your tip (Rollback fixed it with a ps2 keyboard/mouse. Usb works again!)

    Can you please let me know step by step, how to perform it.

    I will be highly obliged.

    Regards and Thanks again.

    Ashok Chadha XJ

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  5. Anonymous
    2019-09-10T18:48:43+00:00

    Hello! I am an Independent Advisor, I would love to help you out!

    The first thing I would recommend is to try to rollback the windows update and see if that is really what is causing the problem. To do that you can:

    Start > Settings and click on Update & Security.

    Click the Recovery link on the left and then click on Get started under 'Go back to the previous version of Windows 10.'

    If the issue is resolved after rolling back then I would then suggest to submit feedback to Microsoft by pressing the windows key + f and filling out all information.

    Hope this helps!

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