error 0x8004e4d5

PLEASE ADDRESS THIS ISSUE IT'S URGENT. OUR ORGANISATION MINH DUC JUNIOR HIGH SCHOOL IS FACING THIS ISSUE FROM ABOUT 10 DAYS AND ALL THE USERS WITH REGISTERED DOMAIN NAME AS (******@onedrive5tb.com) ARE FACING THIS ISSUE. I HAVE ATTACHED SOME SCREENSHOTS OF THE PROBLEM WE ARE FACING WHEN WE TRY TO LOGIN TO ONEDRIVE FROM DIFFERENT PLATFORMS LIKE ONEDRIVE WEB, ONEDRIVE ANDROID APP AND ONEDRIVE WINDOWS APP. WE ARE IN CONSISTENT PROBLEM AS WE ARE NOT ABLE TO FETCH OUR DATA FROM ONEDRIVE WHICH WE HIGHLY NEED.SO IT'S AN APPEAL FROM OUR ORGANISATION'S SIDE TO SOLVE THE ISSUE AS SOON AS POSSIBLE. I RESPECT MICROSOFT LICENSE AND STATEMENT AND I HAVE READ IT AND KEEPING IT IN MIND I WOULD SAY THAT IF MICROSOFT THINKS THAT OUR ORGANISATION IS DEGRADING OR OVERCONSUMING THE MICROSOFT SERVICES AND RESOURCES THEN WE ARE REALLY SORRY FOR THAT AND WE WILL TRY TO LIMIT THAT BUT FOR SAKE OF MUTUAL UNDERSTANDING AND RESPECT YOU MUST ALSO THINK ABOUT OUR PROBLEM AND PLEASE GIVE US A SMALL AMOUNT OF TIME [A DAY OR TWO] SO THAT WE CAN RETRIEVE OUR IMPORTANT FILES AS IT IS CAUSING A BIG PROBLEM. THANKS AND DON'T CONSIDER THIS A NORMAL ISSUE.

same problem
l have the same problem
lost a lot of private pictures and videos for which I have no back up

is there a way to just download those documents

I have the same problem

Might try from an in private session or from another pc.

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

--please don't forget to upvote and Accept as answer if the reply is helpful--

@4324

Does this issue also accour when you loggining to OneDrive Online?

If you could sign into OneDrive Online successfully, please quit or disable any antivirus software on your machine to prevent it from blocking OneDrive.exe.

I would also suggest you change the network environment, if conditions permit, you can try to connect to the mobile phone hotspot test.

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