Changing RAM Settings

Hi a,

My name is Riccardo and I'd be happy to assist.

Generally when you install more RAM the Operating System just takes that additional RAM and adds it to its physical memory allowance. If you are not seeing the additional RAM there are a few troubleshooting steps we can perform.

Step 1 - Is it showing up in the BIOS?

Can you go into the BIOS settings of your computer and check if it shows 16GB vs the 8GB you had before?

Step 2 - Is there a software limit that is causing the extra RAM not to be seen?

Click Start > type in msconfig

Press Enter

Click on the Boot Tab

Go to your Windows 10 Install (loaded on the C:\ Drive)

Click Advanced Options

Is there a maximum memory lock?

If so, unclick Maximum Memory...

Step 3 - Is Windows 10 actually reading 16GB of physical memory?

Go to Start > type in System

Click System Information

Under Installed Physical Memory is it showing 16GB?

Let me know if the above helps you, if not I will be here to assist with further troubleshooting steps.

Good show.

Hmm..alright let's try this.

Go to Start > shutdown the computer until all the power is off.

Wait 5 seconds

Turn on the computer as soon as you turn on the computer click the DEL key like even when the screen is black, it's probably just getting to the Windows Boot Manager right away.

This should get you in to the BIOS.

Alternatively you can try F1 or F2 to get in to BIOS. It has to be when the computer is starting up.

How do I acess the BIOS. I have an Asus Prime motherboard.

How many chips do you have?  Are they all the same type?

Have you swapped them to see if any are bad?