I cannot remove printer in windows 10.

Hello SahatayaBoonmakitimasak, my name is Farah and I'm an Independent Adviser. I can help you regarding this problem

Follow those steps:

• Right click on the Printer, and click on See whats printing.
• If there was any print jobs there, select them and delete them.
• Right click on the Printer again, and click on Properties, and Go to Drivers tab
• Find your Printer and select it, then choose remove driver
• If those options above are not possible to do, skip and do this next:
• Type in Start Menu "Services.msc" and open it
• search for Printer Spooler service, once found, right click on it and restart it.

Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved

Cheers!

Farah

Press Windows Key and type Print - choose Print Management - under All drivers - remove the corresponding printer driver, and under All Printers - Remove the Printer. 

Regards

Jegan

Hello Sahataya,

Could you open Device manager, then click on View > show hidden devices.

You'll see a new device category called print queues, there you find all installed printers on your device.

Please try deleting the stuck printer from there.

If it didn't workout, we can try removing it from the registry. I Personally would leave registry solutions as a last resort.

Please let me know hot it goes.

Farah

Dear Farah,

I did all the steps but still cannot remove the printer.  There was no error message neither when deleting or when restarting the printer spooler service.  It still cannot be removed.  The printer icon turns gray and its status is "removing device".

Sahataya.

Dear Farah,

Thank you very much for your support.  Your advice can help to clean up the "offline" status but not removing the device.  I cannot use the printer nor re-installing it.

Please help, thank you.

Sahataya.