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How to restore my profile after an update crash

Anonymous
2019-12-10T21:26:54+00:00

Hello

After a recent windows 10 update my PC crashed. When it restarted it has a generic page. All my files desktop etc are in a users name directory. How do I restore my original desktop page and for the documents and photos tab to open my corresponding folders  stored in users name?

Only had one restore point previous to the crash but wouldn't allow me to go back!

Very frustrating

Many thanks

Kris

Windows for home | Windows 10 | Settings

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Anonymous
2019-12-10T21:30:57+00:00

Hi Kris, this is happening much too often at the moment, you are logged into a temporary account . . .

Before you do anything or move any files around

Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time . ..

Otherwise:

Please open Windows File Explorer

Navigate to C:\Users

Do you see two user folders that look like yours?

Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

If your files are there:

Create a new user profile with Admin privileges

Log into the new user profile

Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!

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  1. Anonymous
    2019-12-11T22:55:29+00:00

    Hello

    After a recent windows 10 update my PC crashed. When it restarted it has a generic page. All my files desktop etc are in a users name directory. How do I restore my original desktop page and for the documents and photos tab to open my corresponding folders  stored in users name?

    Only had one restore point previous to the crash but wouldn't allow me to go back!

    Very frustrating

    Many thanks

    Kris

    Dave,

    Thank you so much for your advice. I also rebooted in safe mode and refreshed 6 times. I then restarted  normally and the temp profile had gone.

    Once again many thanks for fixing this problemk

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