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Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding

Anonymous
2019-12-30T23:30:37+00:00

I have tried everything available online, like ipconfig/renew, winsock, setting the ip address and dns, then resetting it back to “configure automatically”. Nothing seems to fix the connection. The wifi works fine on every other device, but on my main computer, it shows that there is a connection but no internet connection.

When I run the command prompt for “ping google.com”, I get nothing but “Request Time Out”. Same thing happens when I ping 8.8.8.8. When I do tracert, every single hop was a request timeout.

I am out of options.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-12-31T01:03:12+00:00

    I should’ve made this clear in my initial post, but I have trouble connecting to the internet. The connection to the router itself doesn’t seem to be the problem, it’s that the computer cannot connect to the Internet from the router.

    2 people found this answer helpful.
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  2. Anonymous
    2019-12-31T05:57:44+00:00

    Hello. Can you ask your neighbor to reboot the router? That will refresh your IP connection. You should turn off your computer until he powers it back on. Wait 5 minutes for the network to stabilize and then power your PC back on.  See if your internet connection is restored.

    1 person found this answer helpful.
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  3. Anonymous
    2019-12-31T01:41:23+00:00

    I am using Window 7 Ultimate Service Pack 1.

    My computer went to sleep idling, when this problem suddenly occurred. This usually isn’t a problem.

    I am currently using a phone to access the Internet, and it is using the same router/WiFi network as the problem computer.

    I currently have no way to check the make and model of the router, as I am sharing it with a neighbor (its use is a mutual agreement between us).

    My computer is a Lenovo computer. I’m afraid I can’t offer any more specific details after that, other than it’s a pretty old model.

    As I’m currently using a phone, it would be pretty difficult for me to type out everything from the ipconfig/all command.

    There are no yellow triangles on any of the Network adapters.

    On “Other devices”, there is an “Unknown device” with a yellow triangle.

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  4. Anonymous
    2019-12-31T01:23:35+00:00

    Rather than trying random "fixes," you need to figure out what the problem is.

    • What edition of Windows do you have?
    • What happened to your system shortly before the problem started?
    • Does the computer (or other device) that you're using to access the Internet to ask your question here use the same router and the same Internet connection as the "problem computer"?
    • What is the make and specific model of your router, as shown on the manufacturer's label?
    • What is the make and specific model of the problem computer?

    The following assumes that you are accessing the Internet using a computer of some sort to ask your question here rather than a smartphone.

    On the problem computer, open a Command Prompt window (type Command Prompt in the Search box and press Enter)

    1. In the black Command Prompt window, type the following and press Enter after each line

    ipconfig /all > "%userprofile%\Desktop\ipinfo.txt"

    exit

    1. Connect a USB flash drive to the computer, copy the file ipinfo.txt from the Desktop of the problem computer to the flash drive (the file may appear on your Desktop as just ipinfo).
    2. Eject the flash drive from the problem computer and connect it to the computer that you use to connect to the Internet/
    3. Open Windows Explorer, browse to the flash drive, and open ipinfo.txt
    4. In the open Notepad window, click Edit > Select All (or press CTRL+A) then click Edit > Copy (or press Ctrl+C)
    5. In the body of your Question, Right-click > Paste (or press CTRL+V) the data from the Notepad window

    On the problem computer, open Device Manager (click Start, type devmgmt.msc in the Search box, and press Enter).

    Double-click the "Network adapters" category.

    For each item in the Network adapters category, please provide the following information

    1. The complete name of the item
    2. Double-click the item and report its "Device Status"

    If there is an "Other devices" category, please provide the same information as for the Network adapters category.

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  5. Anonymous
    2019-12-31T00:51:16+00:00

    With cmd,the winsock to: reset Winsock

    Also,open control-panel/networking/advanced/change adapter settings,R.click any that are not in use,Delete.Next exit,open Internet Options reset to advanced settings button,exit or set other services,exit.

    Never seen Microsoft.com as a OS issue,as Windows update is the key..Try installing: windowsupdateagent-7.6-x86

    Download from Microsoft/download center.Also is Win 7 SP1 installed,if not download.

    https://support.microsoft.com/en-us/help/15090/windows-7-install-service-pack-1-sp1

    Also,install Windows Internet Explorer,after SP1,follow the link.

    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=Internet%20explorer%202019

    Sorry my reset Winsock was/is thru windows,but to reset thru Microsoft/TechNet follow the link.

    https://social.technet.microsoft.com/Search/en-US?query=windows%207%20reset%20Winsock&ac=5#refinementChanges=60&pageNumber=1&showMore=false

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