Hi,
What is the model of your laptop?
Which version of windows are you running?
Restart your system 1 or 2 times and see if the problem persist.
Looking forward to hear back from you.
Windows Hello facial recognition install driver
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Anonymous
Hi there,
My facial recognition sign in suddenly stopped working. Following several help blogs I uninstalled the facial recognition driver in 'biometric devices' in the device manager (see photo). When right clicking/taking action 'scan for hardware changes' it however now no longer INSTALLS. It is also no longer visible in my sign in settings.
How can I re install this facial recognition driver?
Thanks
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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4 answers
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Anonymous
2019-11-27T16:19:39+00:00 -
Anonymous
2019-11-27T17:48:25+00:00 Thank you for your help. I re installed all drivers via the Windows 10 download and now have the facial recognition in my drivers device manager overview again. It is also available as a setting option. However, at sign in it still doesn't work. Any idea what would fix it?
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Anonymous
2019-11-27T16:27:37+00:00 Hi there!
Windows 10, laptop HP zbook studio g5 x360.
I have tried restarting my PC a few times... It doesn't seem to install the driver again.
It used to work, until I added security questions for passwords in HP Security. It however asked these questions in Hello WIndows when signing in as well, this is what I wanted to remove. After removing this, sign in switched back to just a password but did not activate the facial recognition again...
Thanks
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Anonymous
2019-11-27T16:53:55+00:00 You can perform a repair upgrade to fix issues like this. After the upgrade your Windows Hello facial recognition driver is installed . Download and run the media creation tool to perform the repair upgrade.
https://www.microsoft.com/en-in/software-downlo...
There is a well written article in this page to perform repair upgrade:
https://www.tenforums.com/tutorials/16397-repai...
Note: This is a non-Microsoft website. The page appears to be providing accurate,
safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).
Thoroughly research any product advertised on the site before you decide to download and install it.