Share via

Getting Virus on Twitch.com

Anonymous
2019-11-07T13:35:47+00:00

Hello fellows, 

My computer is running on Windows 10, Windows Defender as an antimalware both lastest updates.

So i went on Twitch.com when somehow i was affected by this : https://www.microsoft.com/en-us/wdsi/threats/malware-encyclopedia-description?Name=Trojan:HTML/Phish!MSR&threatId=-2147224362

WD successfully detected and removed it. I also did a full scan, no other malware.

Now I'm aware of their maliciousness, irreversible changes or damages trojan can cause. So I'm just wondering what should i do next ? Reboot, Reset ?

It's the safest thing to do, right ? Also just keep searching in the hidding files or whatever, to unistall cancerous cells, or am i safe ? what is the best ? 

Because obviously my files are infected, maybe my passewords and usernames are doomed. As i know, this was due to a software vulnerabilitie wich

make me think of Twitch.com has been compromised ( Mixer could definitely be a quit option for me :D ) otherwise this would not happened. 

Thanks to all consideration you can give to my post.

PS : English is not my primary language.

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

8 answers

Sort by: Most helpful
  1. Rob Koch 25,875 Reputation points Volunteer Moderator
    2019-11-07T16:40:38+00:00

    When trying to determine what to do, you first need to understand the type of threat that you actually encountered, which is what you appear to be doing here.

    Breaking down that threat name Trojan:HTML/Phish!MSR a bit further, you'll see that the Trojan portion may not be as bad as it sounds.

    The HTML portion indicates this item was found in an html page, which makes sense since you mentioned you were browsing the Twitch website.

    The Phish portion indicates this was detecting a Phishing attempt, so likely just a web page that contained a request for information like username, password or other personal information.

    The "!MSR" portion is a code I don't recognize, though the exclamation point implies this was an AI (Artificial Intelligence) machine based, automated detection and these can be prone to false positive results, since no automated system is perfect.

    So in truth, this was likely nothing more than either a popup or something else on the page being browsed at Twitch, possibly even a rogue advertisement that displayed a popup or other page containing a request for information that the AI machine based, detection systems decided was suspicious due to certain attributes.

    In other words, the detection, though titled as a "Trojan", was likely nothing more than a transient web page of some sort, that since these go away when you close them, won't likely be a problem unless you encounter that same or a similar web page again.

    So there's really nothing you need to do other than be aware that if this detection occurs again, you should be wary of any requests for you to fill in any blanks with personal information on that page.

    Rob

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-11-07T17:18:01+00:00

    Hi to you Charles,

    Thank you for your response, I will take a look at your link.

    Have a safe day,

    Damien.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2019-11-07T17:12:38+00:00

    Normally, if Windows Defender detects and blocked it and full scan didn't detect additional malware, you are safe.

    However, I recommend you to submit all malicious URL to Microsoft:

    https://www.microsoft.com/en-us/wdsi/support/report-unsafe-site 

    As you said, normally i'm safe. This is what I think too, dont get me wrong but this malware wanted for sure to take infos and maintain total and

    complete deniability. I came here for guarantee i guess, reset my pc could be wise and overreacted at the same time. However if you say so

    I will take the risk. 

    I already reported to microsoft and the Stream's live which hosting the malware was reported as well.

    Thank a lot.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2019-11-07T15:31:49+00:00

    Hi damiendegaugue,

    I'm Charles, an Independent advisor trying to help.

    As you tell us, if Windows successfully detected and deleted, in addition, it has performed analysis and nothing else was detected, your computer must be safe now, however, I add an official link that in case you want to keep looking.

    https://support.microsoft.com/en-us/help/402666...

    I hope the steps work for you

    Attentive to any comments

    Have a happy day

    Best Regards,

    Charles.

    Was this answer helpful?

    0 comments No comments
  5. Reza-Ameri 45,816 Reputation points Volunteer Moderator
    2019-11-07T14:33:50+00:00

    Normally, if Windows Defender detects and blocked it and full scan didn't detect additional malware, you are safe.

    However, I recommend you to submit all malicious URL to Microsoft:

    https://www.microsoft.com/en-us/wdsi/support/report-unsafe-site

    Was this answer helpful?

    0 comments No comments