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(SOLVED) Explorer.exe keeps restarting every few seconds only for one user

Anonymous
2019-11-18T14:58:06+00:00

Hello,

strange problem occured. No additional software or updates were installed before as I know.

Problem: Only for one user when I sign in, explorer.exe keeps restarting/crashing every few seconds. I can't use it in no way. Other users works fine.

Explorer.exe Dump: https://pastebin.com/raw/xAXdx3pS

Tried:

  1. sfc /scannow
  2. chkdsk
  3. dism /online /cleanup-image /restorehealth
  4. Disabled any NON-Microsoft 3rd parties via ShellExView.
  5. Disabled any NON-microsoft startup programs.

OS: Windows 10 (Updated to newest).

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-11-20T09:31:37+00:00

    Update on how I SOLVED this explorer.exe crashing.

    It seems that this was OneDrive related bug.

    1. You need to login to the user which has explorer.exe crashing.
    2. Ctrl-alt-del -> Task Manager -> Run new task
    3. Type: regedit
    4. Browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\
    5. Rename BannerStore key to BannerStore_bak

    It should immediately stop crashing.

    Event log for reference:

    PROCESS_NAME:  explorer.exe
EXCEPTION_CODE: (HRESULT) 0x8000ffff (2147549183) - Catastrophic failure
EXCEPTION_CODE_STR:  8000ffff
WATSON_BKT_PROCSTAMP:  d3046e6b
WATSON_BKT_PROCVER:  10.0.18362.449
PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System
WATSON_BKT_MODULE:  shell32.dll
WATSON_BKT_MODSTAMP:  3580e4da
WATSON_BKT_MODOFFSET:  138b16
WATSON_BKT_MODVER:  10.0.18362.449
MODULE_VER_PRODUCT:  Microsoft® Windows® Operating System

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  1. Anonymous
    2019-11-20T08:27:02+00:00

    I recommend you do a completely new installation of Windows, before you must backup your files.

    3 people found this answer helpful.
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  2. Anonymous
    2019-11-19T13:59:53+00:00

    I recommend checking the Hard Disk and Ram Memory

    1.- First, close all the programs and files that you have open.

    2.- Click with the right mouse button in the Windows Start menu and select Control Panel. Then choose the category System and security. On the next screen, look down Administrative Tools on the right and click on that option.

    3.- One of those tools is the Windows Memory Diagnostic. Double click on it to open it.

    4.- The diagnosis gives two options to choose from. See what each one does and click on the one you prefer:

     Restart now and check if there are problems. It is best to select in most cases. Make sure to close all programs as I have asked before. The PC will reboot on its own when choosing this option. Right after, the check also starts automatically.

    Then check the Hard Disk.

    1. Open an elevated Command Prompt (Press the Windows + X button at the same time, then choose Command Prompt (Admin))
    2. Type the following command, and replace the X with the drive letter you wish to scan: “chkdsk /f /r X:
    3. Hit the enter key, Command Prompt will now start CHKDSK.

    3 people found this answer helpful.
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  3. Anonymous
    2019-11-18T23:26:59+00:00

    I get it

    3 people found this answer helpful.
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  4. Anonymous
    2019-11-18T18:27:07+00:00

    Hi, ReservusLT

    My name is Marc, thanks for participating in the Microsoft Community, I'm an Independent Advisor and I'll be glad to help you today.

    I recommend you to completely repair Windows before you have to make a copy of your personal files

    https://www.tenforums.com/tutorials/16397-repai...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    1 person found this answer helpful.
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