rejected by server when adding VPN

Yes, my method follows very closely the screenshots. I have input the same information when setting it up, and the server name is entered correctly.

I tried to follow the workaround 1 but fell at the hurdle where I was supposed to untick the box 'Juniper Network Service'. This box didn't appear for me!

However, when logging in to https://vpn.leeds.ac.uk/ it tells me my information is incorrect, though it's the same information I use for the university portal and logging in using uni computers, so I know it is correct. (Unless there is an entirely different log-in I am supposed to use... which is unlikely because I know nothing of it and nothing has been mentioned in any documents relating to how to install the software). So this indicates some sort of permission issue, right?

I very much appreciate all of your time and help so far. It sounds like I might need to hear back from the IT department about this though! I have tried all your suggestions including downloading the VPN client linked on the page, with no luck.

Thanks again,

Eleni

The only feedback I have is the text 'Authorisation rejected by server'. There are no error codes. Is there any sort of way I could gather more information on the error?

Here is a link to the instuctions I am following:

https://it.leeds.ac.uk/it?id=kb_article&sysparm_article=KB0011026

Regards,

Eleni

Thank you for the additional information! I'm glad to hear that you have contacted the IT department, and I hope they are able to verify it before the holidays!

With the app downloaded through the Microsoft Store, then it is not using the web browser method, so that part of my reply would not apply to this situation.

Could you confirm if there are any specific error codes?

For example:

Connection Error. Authentication rejected by server. (Error:1308)

I located some Windows Update incompatibilities but they were from 2018, so these likely would have been addressed since then.

If it is not considered sensitive, would you be able to provide the web address to the instructions? It would make it a little bit easier for me to follow and rule out what you have already done. :)

Thanks,

-Ashton

The uni tutorial instructed I search for pulse in the Microsoft Store, which I did.

I have logged my issue with the IT department, and have also emailed the lecturers that teach the module concerning the software. I just don't know whether to expect a reply during the Christmas break! Hence contacting Microsoft.

'I know that there is also sometimes a Host Checker on Pulse Secure appliances that runs in the web browser that checks compatibility. Disabling or skipping that step may also help you get connected.'

I'm not sure how to disable or skip that step?? All I've done is download pulse and try to add the VPN in settings, I'm not sure which part of the process involved a host checker.

Sorry - I don't have much experience with this type of thing.

Do you have any suggestions what exactly I can do?

Thanks for your reply!

Hi elenihinis,

I am an independent advisor and a Windows user like you, and I am hoping to help you out with this.

Just to confirm, did you download and install the latest Pulse Secure desktop client from a link provided by your university?

This will help ensure that you are using the compatible version of the client with what their system has.

I know that there is also sometimes a Host Checker on Pulse Secure appliances that runs in the web browser that checks compatibility. Disabling or skipping that step may also help you get connected.

I would also recommend contacting your university's IT department just to confirm that your account has VPN access, as it is possible that your user account is not given permission automatically.

I hope this has helped you. Please reply and let us know if you have any questions, and we would be happy to look into providing some different suggestions!

Regards,

-Ashton