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Wireless keyboard 850 and wireless mouse 1000

Anonymous
2019-11-05T04:22:46+00:00

Both my wireless keyboard and mouse have stopped working.  I think it might be the USB dongle but cannot figure out how or why and how to fix?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-11-05T04:55:55+00:00

    Hi Sue. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

    Make sure you have the latest software and firmware from Microsoft here:

    https://www.microsoft.com/accessories/en-us/pro...

    https://www.microsoft.com/accessories/en-us/d/w...

    See also Troubleshooting steps from Microsoft here:

    https://support.microsoft.com/en-us/help/838398...

    https://support.microsoft.com/en-us/help/322609...

    https://answers.microsoft.com/en-us/windows/for...

    https://answers.microsoft.com/en-us/windows/for...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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