Share via

Airpod sound extremely low on pc

Anonymous
2019-12-10T14:30:22+00:00

I have a pair of apple airpods that i love and have been using for a while now. Suddenly, yesterday, i noticed i wasn't hearing anything out of them on my pc. I discovered that i can just barely hear sound when i turn the volume all the way up to 100. It seems to be a windows issue seeing as how my airpods work with my iphone perfectly fine. I've looked up many different solutions and none of them have worked. I tried going into my Device Manager and doing a roll back on my airpods driver update but it was grayed out and it wouldn't let me. It gives me 2 options of airpod audio, i can either choose Airpods stereo, which is extremely quiet, or Airpods Hands-free which sounds extremely crackly and terrible quality but volume is good. I've tried everything simple as far as disconnecting and reconnecting my airpods, removing them and adding them again, but i'm having no luck. I'm getting really annoyed as i listen to podcasts throughout most of my free periods every day at school and now i'm stuck in silence. Please if anyone knows any fixes try to help a brother out.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2019-12-11T05:10:19+00:00

    Hi Noah,

    Thank you for posting in Microsoft Community.

    I understand that the quality of audio is very low when you connect the Airpods to your computer. I appreciate that you have already tried updating the device drivers from Device Manager and performed few troubleshooting steps.

    We will certainly look into this issue for you.

    For clarity, please let us know

    1. What is the version of Windows 10 installed on your computer?
    2. Are you aware of any changes or updates that was installed recently?
    3. Have you tried connecting the Airpod to any other Windows 10 computer, to check if we get the same result?

    However, let’s try a few steps and check.

    Method 1: Check Audio Enhancements

    1.    Press Windows key + R, to open Run dialog box.

    2.    Type mmsys.cpl and click on OK.

    3.    Under Playback tab, double click on the sound device that you are using.(You can also check the audio format in the Advanced tab and select the highest quality available)

    4.    Click on Enhancements tab.

    5.    Toggle the checkbox for Loudness Equalization.

    6.    Click on OK.

    Check if there is any difference in volume.

    Also, Right click on the speaker icon on the Taskbar. Click on “OpenVolumeMixer”. Check if the Volume bar is turned up for the apps. You can control the volume of apps that are currently running using this option. Make sure the slider is all the way up.

    Method 2: Check audio settings for Bluetooth devices.

    You may want to check the steps mentioned under Audio in Troubleshoot problems with Bluetooth accessories

    Method 3: Update Bluetooth drivers

    I would suggest you to update the Bluetooth drivers from manufacturer website and check.

    You can also try the audio troubleshooter in Fix sound problems in Windows 10

    Let us know if the issue persists, we will certainly assist you further.

    Regards,

    Vivian S

    90+ people found this answer helpful.
    0 comments

Answer accepted by question author

  1. Kapil Arya 37,676 Reputation points Volunteer Moderator
    2020-08-09T13:10:14+00:00

    Hello,

    Please try these suggestions: 

    1. Before you connect to Windows, connect your Airpods to any Apple device beforehand and maximize the volume. Then make sure Windows volume is at 100%, when you connect. 

    2. Try to check for a firmware update for your AirPods by placing them in the charging case, plugging the case in, opening the top and going to Settings > General > About > AirPods. If a firmware update is available, it will be installed automatically.

    1. Reset your Airpods with this guide: https://support.apple.com/en-us/HT209463

    Hope this helps!

    Note: Included link in this reply refers to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    30+ people found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-12-11T13:35:42+00:00

    Thank you so much for the help!

    I think the loudness equalization in method 1 is what ended up fixing it. I had went through and tried everything but none of them seemed to work at first so i just hard reset my computer by holding down the power button (i had already tried restarting my computer every way and none of them had worked) and when i turned it back on my airpods connected and i could hear music playing from them. I'd recommend sending this same message to anyone else who is having audio issues with their airpods. Once again i appreciate the help and i can finally listen to music and my podcasts again to get though my day. :D

    P.S. - I'd maybe add at the end of the the methods to try hard restarting your computer after because it seems like that's what did it for me, I don't know though I could be wrong.

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-12-12T02:22:40+00:00

    Hi Noah,

    Glad to know that you are able to use the Airpods with full functionality now and thank you for keeping us posted.

    We certainly appreciate for sharing the steps performed by you as it will help other users in the Community.

    Regards,

    Vivian S

    2 people found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more