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Toshiba external HDD Backup Software does not run

Anonymous
2019-11-25T20:36:50+00:00

Recently bought a Toshiba Canvio Advance, installed the Security Software which formatted the HDD as expected. Afterwards I installed the Backup Software, however when I run it, after selecting the HDD, the Backup program disappears, not allowing to select the Backup features I want and so making impossible to use this functionality of the external HDD.

Does anyone know how to solve this issue?

Maybe is the antivirus, I have installed MalwareBytes premium, if so, I don't know how to configure it to allow the Backup Software to run.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2019-11-25T22:37:44+00:00

    Maybe if you re-install the software from the beginning ... otherwise you can try to contact the manifacturer of your portable hard drive. Probably a bug of the software and not of Windows.

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  2. Anonymous
    2019-11-25T21:49:07+00:00

    Turned off the real time protection, tried to run the Backup Software and the result was the same, unfortunately.

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  3. Anonymous
    2019-11-25T21:38:26+00:00

    Ok, to find out if Malwarebyte is causing the problem, you can do these steps on their web page , here: https://support.malwarebytes.com/docs/DOC-2373

    After that, try if this work.

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  4. Anonymous
    2019-11-25T21:30:12+00:00

    Did not work.

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  5. Anonymous
    2019-11-25T21:19:44+00:00

    Hello! My name is Marco, I am an Independent Advisor. I will do my best to help you...

    did you try to run it in administrator mode? right click on your software icon and "run as administrator, see what it does

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