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I have had a problem for a day now in which my mouse is malfunctioning and not working. The mouse is a G502 hero gaming mouse and the computer keeps on having a message in which it says "the last USB is not recognized on this computer." It is not working and keeps on connecting then disconnecting, making many irritating error noises. I have tried many methods to fix this, including unplugging the computer from the power and reconnecting it and even uninstalling the driver and reinstalling it. None of those worked. Prior to it malfunctioning, it was working fine until I cleaned it, making me suspicious and now I think the water must have something to do with it. The device manager also detects it and then doesn't detect it the next second, saying the USB is not recognized and the device descriptor request failed. I would like a response ASAP if possible. Thank you for reading and sorry if this doesn't make much sense and will gladly clarify any details.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I'm David an independent advisor and user just like you. I'll do my best to help you with this.
It sounds like a fault with your mouse I'm afraid. Do you have access to another computer - if you can try the mouse on another you'd know for sure it's the mouse and not the computer.
You mention you'd cleaned your mouse recently - if water has gotten inside that would definitely cause the type of problems your are having.
Regards,
David
I have had a problem for a day now in which my mouse is malfunctioning and not working. The mouse is a G502 hero gaming mouse and the computer keeps on having a message in which it says "the last USB is not recognized on this computer." It is not working and keeps on connecting then disconnecting, making many irritating error noises. I have tried many methods to fix this, including unplugging the computer from the power and reconnecting it and even uninstalling the driver and reinstalling it. None of those worked. Prior to it malfunctioning, it was working fine until I cleaned it, making me suspicious and now I think the water must have something to do with it. The device manager also detects it and then doesn't detect it the next second, saying the USB is not recognized and the device descriptor request failed. I would like a response ASAP if possible. Thank you for reading and sorry if this doesn't make much sense and will gladly clarify any details.
Hello,
As posted above, I am also having that same problem. Though my mouse hasn't touched water or anything, I also am getting a display message. I am currently running a Insider preview update but I am not sure if that has caused it. I also have already plugged it into another laptop and it works as normal. Any tips are helpful. Thanks in advance!
Hi David, I did in fact have access to another computer and plugged it in. The mouse seemed to work just fine, so the water has nothing to do with it. I would assume. Is there anyway to fix it on my personal computer?
