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USB Device Install Requested - Windows 10 Pro V.1909

Anonymous
2019-12-14T03:59:51+00:00

Hello, my name is Matt, I just got a Thrustmaster Tmx Force Feedback racing wheel for Xbox One and PC. \

On first plugin, everything worked fine, the xbox guide button and other buttons worked just fine on the computer, bringing up the guides and so fourth. I play some racing games that I couldn't wait to play after getting the drivers and software and messing around there. When I'm done, the light on the guide button of the race wheel is no longer lit and the only thing I can control with the wheel is going through the guide after manually opening it navigating with the d-pad and abxy. I was extremely disappointed that it stopped communicating as a Xbox One controller since I planned on messing around and playing games like Minecraft with the wheel. But now nothing works and in the properties settings of the device it says: "USB Device Install Requested" (and as always the windows driver troubleshoot does next to nothing).

This is not only a problem with this device, it does it with flash drives and xbox one controllers and phones, it just decides to work perfect for a few seconds or minutes then it stops working and requests device install.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-12-14T04:27:22+00:00

    Hi Matt. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

    Since it's new hardware it's covered by a one year Support, Repair or replacement warranty so if nothing I gave pertaining to Windows helps, contact Thrustmaster Support here to get it working, fixed or replaced:

    https://support.thrustmaster.com/en/cat-wheels-en/

    Make sure you have the wheel's latest driver and firmware package from here:

    https://support.thrustmaster.com/en/product/tmx...

    Download the Manual to read up on any troubleshooting.

    We see a lot of USB issues so let's focus on that next:

    I'll give you everything possible to try for USB dysfunction which we see a lot here:

    1. Try all other USB ports to compare.
    2. Update your Chipset and USB drivers from the PC maker's Support Downloads web page for your full model number, HP Serial Number, or Dell Service tag from the sticker on PC.
    3. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
    4. If no newer or this doesn't help, then go to the USB category in Device Manager, open each Enhanced, Hub and Host controller, from Driver tab select Roll back if available, or if not choose Uninstall.

    If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown.

    1. For external hard drives go into Device Manager reached by right clicking the Start button, find drive under Disk Drives, right click to Uninstall, restart PC to reinstall.

    If that doesn't help then plug the external into another PC to see if it is detected, if so copy the files out to a folder on Desktop, return it to problem PC to Delete in Disk Mgmt and reformat as shown here:

    http://www.wikihow.com/Format-an-External-Hard-...

    1. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

    1. Do you know when this started? If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

    If this was caused by a Version Update then you can roll it in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

    1. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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