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Logitech Gamepad F310 not detected

Anonymous
2019-10-31T17:49:34+00:00

Hi folks,

I come with an issue I've spent hours trying to solve, to no avail. 

I own a Logitech F310 that's been working fine until I had to clean-install windows 10 yesterday. Now the thing won't connect. 

When I plug it in I get nothing, not the chime that you hear when you plugged an USB, not the chime you hear when you UNplug an USB. I don't get a message saying the USB is not recognized, I don't get anything. I have three USB ports in my laptop (HP Pavilion gaming), and the three of them work for every other hardware I plug in, except for this gamepad. The gamepad works fine in other computers too. I've been looking online for solutions to this, so far I've tried:

  1. Switching back and forth from X to D input
  2. Re-installing USB drivers
  3. Changing USB power settings (unchecked "allow to turn off to save energy" and disabled "selective suspend setting"
  4. Power cycling
  5. Do all this after a clean boot
  6. Installing the Logitech official driver and software, in which during a stage it does try to recognize plugged in gamepads. During recognition I hear the chime of USB plugging in, and immediately after the chime of USB unplugging. The software ends saying I don't have a gamepad connected.

None of these work. NOW, this one time when I did a clean boot AND from a clean boot I used the Logitech software I did get it to work for a while (even played PES for a few minutes), but it disconnected by itself and never worked again.

The only thing I haven't tried yet is to re-install Windows 10, which I don't want to do because its a bit cumbersome.

If anyone has any idea or clue about this mystery, it will be appreciated.

Thanks !!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2019-12-07T01:08:11+00:00

    Exactly the same mistake here, same symptoms, everything! If you find out the solution, please let me know. My case gets worse that no windows 10 PC recognizes the joypad anymore.

    10+ people found this answer helpful.
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  2. Anonymous
    2019-11-01T04:45:13+00:00

    I also have an F310, but haven't had any issues (Win10 v1903 atm), but I do have to reinstall LGS 510 each time I connect may G27 wheel,

    or it gets incorrectly identified and fails to work properly.

    However, you said ...

    "... from a clean boot I used the Logitech software I did get it to work for a while"

    This should indicate that Service or Startup program that was disabled in Clean Boot is conflicting with the LGS 510 software\driver.

    Clean Boot does not fix conflicts automatically. Try running in Clean Boot again to isolate what that Service or Startup program is conflicting.

    You then have to deal with that conflict by disabling any Startup program from launching with Windows, or do similar with any Service,

    assuming that Service is not required.

    I would first go to the Startup tab in Task Manager and disable - Logitech Even Monitorand Logitech Download  Assistant ( I think the

    download assistant is only present if you also have the other LGS gaming software installed for  keyboard and mouse).

    Both have been know to cause issues.

    • In regard to DInput mode... When you reinstalled LGS 510 did you uninstall and reboot before reinstalling ? 

    Also try leaving your controller unplugged until the installer pops up a message to connect you controller before doing so.Did you use the 64bit version of LGS 510  when reinstalling (click on Show all downloads & select Win10 ). 

    https://support.logi.com/hc/en-gb/articles/360024848953--Downloads-Gamepad-F310

    • When in XInput mode the controller should be plug and play on Win10.  Do you see XBOX 360 Peripherals >  XBOX 360 Controller For Windows in Device Managerwhen you connect the F310 while in XInput mode ?

    I still have Microsoft XBOX 360 accessories installed from Win7 before doing the 'upgrade' to Win10, but I don't think that would be

    why my controller is still working. There is no Win10 version of this software\driver, so I don't dare uninstall it as an experiment for fear

    I may not be able to install the old Win7 64bit version on Win10 again.

    You may want to give it a go anyway... https://www.microsoft.com/accessories/en-au/d/xbox-360-controller-for-windows

    .

    3 people found this answer helpful.
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  3. Anonymous
    2019-10-31T19:40:29+00:00

    Thank you Arif for your suggestion.

    I had the latest updates for Windows, and the update service set to automatic, prior to having this issue.

    I tried re-setting the BIOS as suggested - did not solve the issue.

    I'm still looking for a solution !!

    thanks

    3 people found this answer helpful.
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  4. Anonymous
    2019-10-31T20:58:08+00:00

    Thanks again Arif,

    that driver seems to be for a unifying Bluetooth receiver, and can't complete the installation without plugging a receiver - which I don't have since my gamepad has a USB cord.

    Update: I've also updated BIOS with a driver downloaded from the laptop manufacturer, to no avail. 

    Still looking for answers!!

    2 people found this answer helpful.
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  5. Anonymous
    2019-10-31T18:00:52+00:00

    Hello, my name is Arif Ahmed, Windows Advisor.
    I would be happy to help you.

    Looks like you already performed the obvious troubleshoots.

    Please make sure the PC is having Windows Updates and the Windows Update service is set to Automatic. (Services.msc)

    Perform a BIOS reset and check.

    1 person found this answer helpful.
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