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No sound on my hp laptop

Anonymous
2019-11-11T23:57:01+00:00

Tried everything I could find on internet or on here, last time I fixed the problem myself but this time it doesn't work, here's the problem:

Opened my laptop one day and suddenly sound didn't work, i couldn't even mute it or raise it, it was like it vanished and the bottom right sound icon has a red x on it and says 'No Audio Output Device Is Installed'. I run a normal check, then a more thorough one, one with hp online customer services, but laptop can't find the source of problem. I do all updates that exists, restart the laptop, the whole shebang and it still doesn't work. I go in device manager and try to delete and reinstall the audio driver or else like most forums says but there isn't any, so i try to find one on the Realtek website.

Since my laptop says 'no audio output blabla' I tried to install manually the one my laptop is supposed to have (and restarting the laptop didn't make it reinstall automatically like some forums said), but then when I follow the instructions and restart the computer, the audio driver that was supposed to be installed isn't there, it just vanished. It happened two times.

Having done everything my non-computer friendly brain could find on the internet, I decided to restart my computer and open the ''secret'' menu ( I don't remember what it's called but you open it by frantically pressing Esc and it's also where you find the Bios I think?) to test the sound, and there the speaker AND the headphones works!!! I then ran the full length analysis of the laptop on loop until it finds something (which fixed it the last time if I remember it correctly). But after 18+hours of analysis, it didn't work this time.

I am now here, hoping someone could help me fix this :)

Thank you in advance!!!

Summary: sound stopped working on hp laptop, most likely because the Audio driver disappeared, re-installing it is not working and everything I could find is also not working.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2019-11-12T01:58:26+00:00

    Hi Vero. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

    I'll give you all possible solutions for Sound problems in order of priority, so please try any you've already tried again in order. If you have any problems performing any steps I'll be standing by here to help you.

    1. Update the sound driver from the HP Support Downloads webpage here: http://support.hp.com/us-en/drivers for your exact model or HP Serial number on PC sticker. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.
    2. Restore the Windows Audio Service which may have become disabled: https://www.tenforums.com/tutorials/57567-resto...
    3. Next try this checklist: https://support.microsoft.com/en-in/help/402699...
    4. Right click Volume icon in System Tray, choose Sound Settings, from the Output and Input devices dropdown menus, choose then one(s) affected to see if that helps. If not use the Troubleshoot button nearby.
    5. Run the Playing Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.
    6. Try rolling back the sound drivers in Device Manager reached by right clicking the Start button. Choose Sound controller and other audio devices, then Driver tab, then Roll back if available.
    7. If no newer sound drivers then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.
    8. Try other and older drivers for your model Sound controller, too. For example, try the next oldest driver in the model's online Support Downloads list. To try all previous drivers installed on your system, in Device Manager choose Sound controller's Driver tab, then Update Driver, then Browse, then Let Me Pick.

    Finally, try installing the latest Sound driver in Compatibility Mode as shown here:

    https://social.technet.microsoft.com/Forums/win...

    1. If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
    2. If this was caused by a Version update (which you can confirm at Settings > System > About) then you can roll back the version in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
    3. You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...
    4. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    1. If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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