Volume control doesn't work on Lenovo Flex 14.

Question

Volume control doesn't work on Lenovo Flex 14.

Anonymous

I have a brand new Lenovo Flex 14. I took it out of the box, installed Windows, installed updates, drivers, etc. Before I even started using it I made sure everything was up to date and working. Except apparently the volume control. System-wide volume control does nothing at all. I can turn the volume all the way to 0 and it is just as loud as ever. In order to adjust volume I have to open the volume mixer and adjust it manually on a per-app basis. I can't think of what could be causing this, I have never experienced an issue like this before. I am using a wireless USB keyboard, but it is getting the inputs. The volume bar shows on the screen when i turn it down. nd even using the mouse to click the speaker icon and dag it down still does nothing, It shows it is turned down, but the actual volume is not changed unless I adjust the individual volumes of the apps themselves. I have tried opening properties and turning off the option to allow apps to have exclusive audio control. That didn't change it. I turned off audio enhancements, that didn't change it. I ran troubleshooting, that told me the same things I already tried. I installed the high definition audio controlled from the Radeon suite, that didn't change it. I checked again for updates, there aren't anymore. I'm at a loss.

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Answer 1

Hi Scratch4416,

Thank you for posting in Microsoft Community.

I understand that you are facing issues with the master Volume Control option in the Taskbar. I see that you have performed troubleshooting steps and I appreciate your efforts and letting us know the steps tried.

It is very unusual the audio level does not respond with the Master Volume slider. We will certainly look into this issue for you.

Let us try a few steps and check.

Method 1: Restart Windows Explorer.

Right click on Taskbar and click on Task Manager. This should open Task Manger console.
Click on Details tab, look for explorer.exe.
Right click on explorer.exe and click on End Task.
The desktop will go blank and you should still have Task Manager on the screen.
Click on File>>Run new task.
Type explorer.exe and click on OK.
Play an audio file and check if the Volume Bar changes take effect.

Method 2: Check Windows Audio service.

Click on Search in Taskbar and type services.msc
Click on Services. In the list look for Windows Audio service.
Right click on Windows Audio service and select Restart.
If issue persists, double click on Windows Audio service and make sure the service is set to Automatic.
Click on Logon tab and select the option “Allow service to interact with desktop”.
Click on OK.

Method 3: Install generic drivers manually

Click on Search on Taskbar and type Device Manager.
In Device Manager, expand Sound, Video, and Game Controllers
Right click on the Realtek Audioand select Update Driver.
Select the option Browse my computer for Driver Software.
In the next screen, select the option Let me pick from a list of available drivers
Check the box Show Compatible Hardware and then select the option High Definition Audio Device. Click on Yes if you get the prompt.
Check if you are able to change volume level using the slider.

If issue persists, please let us know the following information:

What is the version of Windows installed on the computer? You can click on Search and type Winver.
Do you have multiple output devices(speaker/headphones) connected to the computer?

We will certainly assist you further.

Regards,

Vivian S

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Volume control doesn't work on Lenovo Flex 14.

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