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DNS Server Issue with Sky Broadband

Anonymous
2019-11-26T20:28:18+00:00

Recently moved over to Sky Broadband using Sky Hub Router, which works fine with all my non Windows devices (Mac, iPhone, Android Phones, TV's etc).  However when I try connect to the internet through my Windows Laptop this connects up to the router, however it will not connect to the internet. I keep getting an error message saying no internet. Windows diagnostics says 'The DNS server isn't responding'. Frustratingly if I keep refreshing the page it will eventually connect, but after less than a minute it drops out again with no internet access.   have spoke with Sky and they have advised will all other devices working fine this must be a Windows issue. Running Windows 10. Hoping someone can assist.

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2019-11-27T15:48:51+00:00

    Hi Carlnorman1,

    • Run CMD
    • Type "ipconfig /release"
    • Press "Enter"
    • Type "ipconfig /renew"
    • Press "Enter"
    • Type "ipconfig /flushdns"
    • Hit "Enter"

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    Thank you!

    4 people found this answer helpful.
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  2. Anonymous
    2019-11-26T20:35:20+00:00

    Hi Carlnorman1 and thanks for reaching out. My name is Joseph. I'll be happy to help you out today.

    -Type ncpa.cpl in Windows 10 search bar and press enter

    -Right click "Ethernet"

    -Click "Properties"

    -Double click "Internet Protocol Version 4 (TCP /IPv4)"

    -Check "Obtain an IP address automatically"

    -Click "OK"

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    Thank you!

    3 people found this answer helpful.
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  3. Anonymous
    2019-11-27T15:33:25+00:00

    Thanks Joseph, unfortunately this setting is already selected

    1 person found this answer helpful.
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  4. Anonymous
    2019-11-27T15:54:17+00:00

    Hi Carlnorman1,

    or else if does not work..

    You may try following these steps. Check this article for detailed instructions.

    https://blog.pcrisk.com/windows/12235-how-to-fi...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    Thank you!

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