Share via

Runtime Broker Crashing My Computer

Anonymous
2019-12-25T20:28:00+00:00

After a clean boot of Windows about a week ago I have been running into troubles where my computer will freeze and crash randomly. When I go to check my file and system history it says that the Run time Broker is the cause for my crashes. I have disabled it in its start menu, I have turned off all background apps and notifications, but it still seems to want to crash. Any suggestions? 

Source

Runtime Broker

Summary

Stopped working

Date

‎12/‎25/‎2019 2:26 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\RuntimeBroker.exe

Problem signature

Problem Event Name: MoAppCrash

Package Full Name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy

Application Name: praid:runtimebroker07f4358a809ac99a64a67c1

Application Version: 10.0.18362.1

Application Timestamp: 4539d5a0

Fault Module Name: SettingsEnvironment.Desktop.dll

Fault Module Version: 10.0.18362.387

Fault Module Timestamp: 10b406e4

Exception Code: c0000005

Exception Offset: 000000000002b605

OS Version: 10.0.18363.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 789a

Additional Information 2: 789aeef51da05995f207dcf202006add

Additional Information 3: 8c17

Additional Information 4: 8c17ec3e550b29b30cbdc624f58b6172

Extra information about the problem

Bucket ID: 2231854cbf4d6555e46715be303ff626 (1470167709957223974)

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

8 answers

Sort by: Most helpful
  1. Anonymous
    2019-12-26T05:58:42+00:00

    Disregard the code above, here's the correct one.

    net user /add NewUser
    
    net localgroup administrator NewUser /add
    

    Let me know how it goes. :)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-12-26T00:05:37+00:00

    Thank you for responding so quickly! Starting off when I tried the powershell cmd all I got back were errors and red text saying that the action could not be completed. Second when I created and tried to use a secondary account, on sign in when I tried to make a password and follow the commands it would not let me type in a password for this new account. I have not tried the last fix but I thought I should bring these issues up before I tried your third and final recommendation.

    Thank you for your help,

         -Nathan

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2019-12-26T20:46:08+00:00

    So I got the other account set up and everything seems fine on that account. I also repaired my windows and got a new install. My main profile/ account keeps crashing but the other one seems to be doing fine. I did crash again just a few minutes ago trying to install a graphics driver to my computer. Looking into the diagnostic it said that my run time stopped working. so even with the new install it still wants to crash. This is an somewhat old motherboard with 2 of my 4 ram slots burnt out so I did order a new one, hopefully if I install that these problems will go away.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2019-12-26T05:57:32+00:00

    Hi Nathan,

    If you were unable to create the new user account through the netplwiz, you may create one through command prompt.

    To do this,

    1. Open command prompt with admin permission
    2. Execute this command (You may change NewUser to your preferred username) net localgroup administrators NewUser /add net localgroup administrator NewUser /add

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2019-12-25T22:51:11+00:00

    Hi,

    My name is Gary an independent advisor and I would be happy to help you out with your concern,

    It would seem that the crashes is related to cortana as well. I'd recommend reinstalling systemapps. To do so,

    1. Open powershell with admin permission
    2. Execute this command

    Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Monitor if the same behavior occurs, if so I'd recommend creating a new user profile

    1. Press and hold the windows key and press the R key to open the run command and type in netplwiz and hit enter
    2. Click on Add
    3. Choose to sign in without a Microsoft account
    4. Fill up the form and choose finish/done
    5. Highlight the newly created user account from the user account/netplwiz window
    6. Hit properties and set it as an administrator
    7. Log in the new user account and test if it's working

    In the event that it still occurs, I would recommend a repair install/in-place upgrade to override and fix system components while keeping your personal files and settings and set the system to the latest version of windows 10.

    1. Open this link https://www.microsoft.com/en-us/software-downlo...
    2. Select Download tool, and select Run. You need to be an administrator to run this tool.
    3. On the License terms page, if you accept the license terms, select Accept.
    4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    5. After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.
    6. When Windows 10 is ready to install, you'll have an option to keep your personal files and apps, keep personal files, or to keep nothing during the upgrade
    7. The process would take a while and may consist of multiple reboots. Make sure that there won't be interruption within the process to make sure that everything would sort everything out
    

    Let me know how it goes. :)

    Was this answer helpful?

    0 comments No comments