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Windows 10 upgrade fails, Cypress TrackPad app needs to be uninstalled

Anonymous
2019-12-20T19:53:35+00:00

Trying to upgrade Windows 7 to Windows 10 using Setup. Dell laptop XPS 15Z.  Eventually get to a place where the upgrader says it needs to uninstall incompatible things (including Microsoft Security Essentials).  One of these is a Cypress TrackPad app.  I have uninstalled this repeatedly. I uninstalled it in a "remove drivers for this device" mode as well.  Every time the uninstall requires a reboot, and every time after the reboot the Windows 10 upgrader fails at the same place, saying that the Cypress TrackPad app must be uninstalled. 

When Windows 10 first came out, I did successfully upgrade this laptop, so I know it can be done, but then I had to restore Windows 7 because of some programs that at that time ran well the WIndows 7 system.

How do I get the upgrader to continue?

I have tried uninstalling all the mice and HID devices I can find in the device manager before rebooting.  There is no "disable" option available in device manager.  I cannot find the trackpad app on the disk to delete it by brute force.

How do I get this updated to Windows 10?

***Modified title from: Windows upgrade fails -- cannot uninstall a device***

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2019-12-24T08:24:57+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that while upgrading to Windows 10, you receive an error ‘Cypress TrackPad app needs to be uninstalled.’ I’ll certainly help you with this issue.

    Ideally, if the installation is blocked by an app that doesn’t appear in the installed applications list, it is likely that the compatibility checker is detecting a file that is associated with the app. In this case, we will need to delete the file to continue the installation.

    To find out which file is blocking the installation, I would suggest you to refer the suggestions by Edison Pus replied on February 9, 2018 from the thread Windows 10 upgrade can’t complete due to error: “Some apps need to be uninstalled.”

    You may also download run this batch file to automatically perform the steps above: https://aka.ms/AppRPS (You should be prompted to download a zip file named AppRPS.zip)

    However, if you are using Dell XPS 15Z L511Z, currently, the manufacturer provides drivers up to Windows 8. If we upgrade the computer to Windows 10, you might face some compatibility or performance issues on the computer.

    Let us know how it goes.

    Regards,

    Nikhar Khare

    Microsoft Community - Moderator

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  1. Anonymous
    2019-12-30T01:13:32+00:00

    Hi,

    Thank you for replying.

    Glad to know that you were able to remove the blocking file by following the method. Feel free to contact us back for any Windows related concerns.

    Regards,

    Nikhar Khare

    Microsoft Community - Moderator

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  2. Anonymous
    2019-12-28T14:28:56+00:00

    To find out which file is blocking the installation, I would suggest you to refer the suggestions by Edison Pus replied on February 9, 2018 from the thread Windows 10 upgrade can’t complete due to error: “Some apps need to be uninstalled.”

    Thanks very much for the pointer, Nikhar.  Using the method in that post, I quickly found what was blocking the install, removed it, and successfully did the installation.  In case anyone else stumbles by here asking this question, I will mention that the method in the post tells you to search for a particular string and then see if a value is TRUE.  The remark I have is that there were a couple of hundred such hits on my system, and Notepad was not the best editor to use to do the searching.  But the method itself was bang on and did the job.

    I would not have succeeded without your pointer to it.

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  3. Anonymous
    2019-12-24T17:34:42+00:00

    When you uninstall a device and check the box to remove all drivers, you may have to do that several times depending if more .inf files are available.  Windows should come up with some driver to use.  If it doesn't then you might disable the device and do the upgrade.

    I would uninstall it in that manner and then disable it, assuming you have an external mouse.

    There is a log you could check in the C:$Windows.~BT\sources\rollback folder, I believe, named setupapi.dev log.  It may give a clue as to what is happing with the install.  You could check it and look for comments on the lower left of each section and ! marks in the left margin.

    I am also wondering if your USB controller might be a problem.

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