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Hi
I am using HP Pavilion G6 laptop with Windows 10 pro.
In my experiencing, this issue from 3-4 months. If there is any problem in PC, usually it solved after reinstall/upgrade the windows. But Windows 10 itself creates a problem.
The problem is the WiFi connection on my laptop got disconnected automatically and its happening very frequently. Actually, the WiFI adapter automatically got disabled and can’t enable without restart.
While I restart the laptop sometimes I find the following message “Your PC ran into a problem and needs to restart, we’re just collecting some error info, and then we’ll restart for you”.
After restarting the laptop, I got the WiFi connection and it’s again got disconnected within few minutes.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Hi Kuldeep & ingh,
in Device Manager> Network Adapters, select your current network adapter, click on the Power Management tab, clear the check box, Allow the computer to turn off the device to save power. Click on the Advanced tab, disable any energy-saving options.
Otherwise: Settings> Network and Internet> Status. Click on Network Reset on the right side and follow the instructions.
https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues
Hello Kuldeep,
thank you for providing this question.
I am a seasoned Windows expert with almost a decade in usage and support experience and hope to resolve your problems quickly.
Go to energy settings, select your current power plan, click advanced settings and here for the Wifi adapter disable "Allow the computer to turn off this device to save power"
If this did not change anything of the situation then the most likely possibility's are that either your driver is broken or your wifi adapter (hardware).
To further troubleshoot this please go to Device Manager, uninstall the driver of your hardware Wifi adapter and reboot. See if the problem persists.
If you consider your problem solved it would be very good if you marked the answer which helped you so others can find and use this thread.
If this didn't solve your problem or you need further assistance please answer in this thread and i would be happy to help.
kind regards
F. Grobusch
this didn't solve my problem and I need further assistance.
Hello Kuldeep,
thank you for providing this question.
I am a seasoned Windows expert with almost a decade in usage and support experience and hope to resolve your problems quickly.
Go to energy settings, select your current power plan, click advanced settings and here for the Wifi adapter disable "Allow the computer to turn off this device to save power"
If this did not change anything of the situation then the most likely possibility's are that either your driver is broken or your wifi adapter (hardware).
To further troubleshoot this please go to Device Manager, uninstall the driver of your hardware Wifi adapter and reboot. See if the problem persists.
If you consider your problem solved it would be very good if you marked the answer which helped you so others can find and use this thread.
If this didn't solve your problem or you need further assistance please answer in this thread and i would be happy to help.
kind regards
F. Grobusch
I did rollbacking, updating, uninstalling and reinstalling driver but nothing works. also tries resetting network adapter from setting and some stuff on cmd. power enabling or disabling options. Every effort is useless in windows 10.(i also checked hardware and used live kali Linux this issues not presented there).
Hey Eberwurz, I did all stuff going on hp form, downloading & installing driver but my still not solved, Now what I do?
