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windows10 stopcode error: WHEA_UNCORRECTABLE_ERROR

Anonymous
2020-01-04T18:48:00+00:00

Hello,

   I have been recently receiving the WHEA_UNCORRECTABLE_ERROR on my custom built computer just about anytime I turned the system on and quite frankly, this is getting a bit annoying. Everyday it gets a blue-screen at least 2 or 3 times per day or evening that I use my system. I have had to rebuild my system several times over the course of several months when I was running version: 1709, and that's when the problems started.  My system would crash every time I opened Microsoft Edge or I.E.11. Thinking that an important update would solve the problem I updated my system to version:1803 and the problems appeared to be getting worst and not better.

    The end result was that my system crashed from an unrecoverable error and I lost everything. Not even the system restore points worked or could be found. It was like the system restore points didn't work at all.  System would not boot to the hard-drive nor could it be recovered from a emergency Windows 10 repair disk. The end results was having to reinstall Windows 7 Ultimate until Microsoft find a solution to this nightmare. 

     October 2019 I decided to upgrade again to Windows 10 but this time back to 1809 with the assumption that a fix was found that would resolve the earlier problems Microsoft had with version: 1903. A few days went by and ensured that all of the required and recommended updates were installed properly my system seemed to be running stable with no issues. However, a week later it "File Explorer" started freezing up or not responding so I did a hard restart to get the system back online and it worked for about an hour. File Explore froze again and then a "Blue Screen" occurred with the error code: WHEA_UNCORRECTABLE_ERROR.

     Ever since the last week of October I've only experienced nothing but the bluescreen error. All of my device drivers are up-to-date and so is my Antivirus software. I've ran memory scans as well as "SFC SCANNOW" and CHKDSK on my system for problems and nothing is found to be a problem. Can someone tell me what is going on with this annoying WHEA_UNCORRECTABLE_ERROR that I'm experiencing with my system?  I am not sure how to resolve this, when I look in event logger it shows as WHEA-logger event 19, not sure if that helps in deciphering the issue or not but I will provide further information if required. In the System Event Log this keeps coming up but I don't know what this mean: The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffdb0abdede028, 0x00000000fa000000, 0x0000000000400405). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3b3f9a09-5b12-4fbf-90ba-e50e090f24b1. And this: The RtNdPt60 service failed to start due to the following error:

    Need Help...Thanks

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-01-04T21:50:25+00:00

    Thanks Sir

    I hope this ends this craziness with the bluescreens.

    1 person found this answer helpful.
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  2. Anonymous
    2020-01-04T20:21:25+00:00

    Sorry for the delay. It took a moment or too to figure out how to use OneDrive.  

    Files uploaded

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  3. DaveM121 868.4K Reputation points Independent Advisor
    2020-01-04T19:54:24+00:00

    Hi Art12

    Please upload all of those, it will make it easier to diagnose the issue . ..

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  4. Anonymous
    2020-01-04T19:53:24+00:00

    Hi DaveM

    I have multiple minidump files under the windows folder. Which one do you need?

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  5. DaveM121 868.4K Reputation points Independent Advisor
    2020-01-04T19:08:59+00:00

    Hi Art12, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Zip up the contents of that folder

    If you have problems zipping those files, copy them out onto your Desktop and zip them from there

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

    Then post a link here to the zip file, so we can take a look for you . . .

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