Microsoft Sculpt Ergonomic Desktop L5V-0001

Hi Brian,

I see the law is different in the uk, for US warranty info for accessories, please see this document:

http://download.microsoft.com/download/8/8/3/88...

It gives details on how to start a warranty request.

Regards,
Ross

Hi my name is Ross, I'm an independent advisor. I'd be happy to help with your issue.

Usually you would contact the retailer where you purchased the item from in order to exchange the faulty item.

Regards,

Ross

Hi Ross,

I contacted Best Buy and they said that I needed to contact Microsoft because it was after the 90 day time period. Either I am not on the right webpage with Microsoft, or I am doing something wrong in my searches since all that seems to come up with warranty results is Surface and XBox type of things.

Hi, Brian-263,

Check the limited Warranty found here. It may have 2 or 3 year coverage.

"B. EXCLUSIVE REMEDY. evice to Your place of acquisition (or, if that place will not accept the return, to Microsoft) with a copy of Your receipt or other bona fi de proof of payment during the Warranty Period, Microsoft will, at its option and as Your exclusive remedy for breach of this Limited Warranty and any implied warranties: repair or replace all or part of the defective Software or the defective Hardware Device; or make payment to You for the allowable damages that You incurred in reasonable reliance, but only up to the amount You paid (if any) for the Software and/or the Hardware Device less reasonable depreciation based on actual use. The above remedy is subject to the following: any repaired or replaced Software or Hardware Device will be new or refurbished or serviceably used, comparable in function and performance to the original Hardware Device (or Software), and may include third party items; any Software or Hardware Device repaired or replaced under this Limited Warranty will be warranted for the remainder of the original Warranty Period or 30 days from the date of shipment of the item back to You, whichever is longer. If an upgrade to Software is delivered with a new limited warranty, then the terms of that new limited warranty will apply only to the Software as upgraded, but will not apply to the original Hardware Device; except as otherwise required by legislation in Your jurisdiction, costs associated with transport (including packaging) for warranty service shall be at Your expense; and Microsoft does not provide any warranties regarding any other services provided under this Limited Warranty and disclaims all duties (if any) of workmanlike effort or of lack of negligence regarding such services."

It goes on to explain what steps to take in receiving a refund or replacement for the unit.

Best Buy may have a 90 day return policy but the link to Microsoft Limited Warranty specifically states.

Click the link I provided in my previous post and read the full agreement.

Warranty Period: Microsoft Product:

Ninety (90) days Xbox 360 Accessories for Windows; Microsoft LifeChat ZX-6000

Two (2) years LifeCam VX-500; LifeCam VX-700; LifeCam VX-800; Microsoft Optical Mouse 200; Microsoft Wired Keyboard 200; Comfort Optical Mouse 3000; Compact Optical Mouse 500; Wheel Mouse Optical; Wired Desktop 800; Wireless Mobile Mouse 1000; Wireless Mobile Mouse 3000; Wireless Mouse 1000; Wired Desktop 200; Wireless Desktop 800; Wireless Keyboard 800; Microsoft Compact Mouse 100; Microsoft Optical Mouse 100; all other Microsoft headsets (excluding Xbox 360 wired or wireless headset accessories)

Three (3) years Microsoft Fingerprint Reader; Microsoft Presenter 3000; Microsoft Notebook Cooling Shuttle; Microsoft Notebook Cooling Base; all other Microsoft webcams (excluding the Microsoft Xbox Live Vision Camera); all other Microsoft keyboard and mouse desktop sets, keyboards, and mice Five (5) years IntelliMouse® Optical; Wireless IntelliMouse Explorer; IntelliMouse Explorer for Bluetooth; Wireless IntelliMouse Explorer with Fingerprint Reader

From what I'm reading you have either the 2 or 3 year warranty and may return it to Microsoft.

G. FURTHER INFORMATION. Microsoft is the warrantor under this Limited Warranty. To receive instructions for obtaining performance of this Limited Warranty, You must contact the Microsoft subsidiary serving Your country, or write to: Microsoft Sales Information Center, One Microsoft Way, Redmond, WA 98052-6399, USA, or visit Microsoft at www.microsoft.com. You must also: 1. Submit proof of payment in the form of a bona fi de, dated receipt, or invoice (or a copy) evidencing that You are the benefi ciary of this Limited Warranty and that Your request for a remedy is made within the Warranty Period; 2. Follow Microsoft’s shipping and other instructions if it determines that all or part of Your Hardware Device or Software requires return. To obtain the Limited Warranty performance, You must take or deliver the item in either its original packaging or packaging that provides an equal degree of protection to the location specifi ed by Microsoft. Except as otherwise required by legislation in Your jurisdiction, costs associated with transport (including packaging) for warranty service shall be at Your expense. 3. Delete or remove any private or confi dential fi les or data prior to sending the item to Microsoft. Failure to follow the above instructions may result in delays, cause You to incur additional charges, or may void Your warranty. This Limited Warranty gives You specifi c legal rights and You may also have other rights which vary from jurisdiction to jurisdiction. Where any term of this Limited Warranty is prohibited by such laws, it shall be null and void, but the remainder of the Limited Warranty shall remain in full force and effect if its allocation of risks is not materially disturbed.

Hi my name is Ross, I'm an independent advisor. I'd be happy to help with your issue.

Usually you would contact the retailer where you purchased the item from in order to exchange the faulty item.

Regards,

Ross