I have a strange problem.  There is one site that I can not get to on my laptop. None of the browsers I have on this laptop can reach the site.  I use IE11, Chrome and Opera and none of them can get to the site.  I have no problem reaching other sites, just this one.

It is not an issues with the site as I can get to it with all of my other 4 computers as well as my smartphone.

To correct the issue on my laptop I have tried:

• Connect directly to the router using a LAN cable, rather than using WiFi.
• Checked all the settings in my firewall comparing that to the firewall settings in my other computers.
• Turned off all features (firewall, antivirus etc) of my security product and tried to get to the site.
• Completely removed my security product, reboot and tried to get to the site.
• I did the release, renew, flushdns process.
• Reinstalled the network drivers for both my wireless adapter as well as my LAN adapter.

I still can't connect to the site from my laptop.

Does anyone have any suggestions how I can fix this issue?

That has the strange footprint of a "security" product doing that.

When I work on a client's PC and have to diagnose a problem like this, my first step is to remove the security product software completely.

I did that.  I use Norton Internet security.

This issue just started happening last week.  Before that it worked fine.

First thing I did was check all the firewall settings and sonar settings etc between my laptop and the other computers to make sure there wasn't anything set on my laptop by accident.  

Then I turn off all the security features (firewall, antivirus etc) and tried to connect to the site.  No luck

Then I used the Norton Removal tool from the Symantic site and completely removed the product, rebooted the laptop and tried to connect to the site and still could not get to the site.

Any other suggestion?

Open a Command Prompt and run a Ping command to the website that won't respond.  Make a note of the IP address displayed in the output from the Ping command.

What is the IP address shown in the Ping command?

Does the result from the Ping command show 0% lost, 100%lost, or something in between?

Open Notepad, click File > Open

Type (or copy >paste) the following into the "File name" box of Notepad's "Open" dialog and then click "Open"

           C:\Windows\system32\drivers\etc\hosts

The following lines are the default contents of the hosts file (note that there is no file extension).  Any line in your hosts file that DOES NOT start with a # character will act to redirect an IP address.  Thus, if the IP address of the website you're trying to reach (shown in the Ping command) is mapped to localhost (see example in the default contents), you'll see the behavior you describe.

You can only look at the contents of the hosts file by following the directions above.  If you want to edit the file and save the contents, see https://helpdeskgeek.com/windows-7/windows-7-hosts-file/

DEFAULT HOSTS FILE CONTENTS BELOW

Copyright (c) 1993-2009 Microsoft Corp.

This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

This file contains the mappings of IP addresses to host names. Each

entry should be kept on an individual line. The IP address should

be placed in the first column followed by the corresponding host name.

The IP address and the host name should be separated by at least one

space.

Additionally, comments (such as these) may be inserted on individual

lines or following the machine name denoted by a '#' symbol.

For example:

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host

localhost name resolution is handled within DNS itself.

#    127.0.0.1       localhost

#    ::1             localhost

Please send a link to the site.

What other security or like products do you have installed?

What do you see on the screen that tells you it will not get to it???

Please describe the computer:

1. Laptop or Desktop
2. Age of computer
3. make/model
4. Operating system installed (e.g. Windows 7)
5. 32 or 64 bit? (Right-click on Computer, choose Properties)
6. Service Pack 1 (SP1) installed? Same place as 5 above.
7. Capacity of disk drive, how much is in use?  Pie chart shown in Computer
8. Model number of hard drive (click Disk in Device Manager)
9. If Windows has ever been re-installed since it was new, when was that?
10. Age of hard drive if not the original
11. How much memory is installed? (Right-click on Computer, choose Properties)
12. Please list ALL installed programs.....
13. What security software is installed?
14. Is your internet service wireless or wired?
15. Speed of Internet service you are using (www.speedtest.net )

What tells me that I can't reach the site?

IE11 says: This page can't be displayed

Chrome says: This site can't be reached and it took to long to respond

Opera says: This site can't be reached.

These are the browsers I use on all my Win 7 computers.  The ACER laptop is the only one that can not reach the site and I have no problems getting to any other site. with the ACER laptop.  Only the one site.

1. Laptop ACER with Intel I5 processor about 5 years old.  This is the one that I can't reach that one site.  Other computers where I can reach the site: Dell Laptop with an Intel I3 processor running Windows 10 Home version.  Desktop computers (3) of various vintages all with Intel Processors (I build my own).  The oldest one is 12 years.  The newest one of the desktops has an I3 in it and that one is 3 years old.
2. Age - See above
3. Make, Models - see above
4. All (except the Dell Laptop running Windows 10) are running Windows Pro SP1 64bit. All are completely up to date having the last of the updates loaded on January 14 (since Microsoft stopped their Win 7 support and blasted out the last of the updates on that day).
5. See 4
6. See 4
7. 931GB Capacity 629GB Free
8. WDC WD10PJPVX
9. A couple of times on this ACER.  The last time was 2 years ago.
10. Age of hard drive: 2 years

11.  Memory: 8G

12. All installed programs - No many to list but consistent across my computers.

13.  As stated earlier I use Norton Internet Security on all my computers.

14. Internet service provided by cable provider.  I have a cable modem and a home network router with all my computers attached to it either by ethernet cables or WiFi.
15. Speed:  300mbps

Please send a link to the site.

What other security or like products do you have installed?

What do you see on the screen that tells you it will not get to it???

Please describe the computer:

1. Laptop or Desktop
2. Age of computer
3. make/model
4. Operating system installed (e.g. Windows 7)
5. 32 or 64 bit? (Right-click on Computer, choose Properties)
6. Service Pack 1 (SP1) installed? Same place as 5 above.
7. Capacity of disk drive, how much is in use?  Pie chart shown in Computer
8. Model number of hard drive (click Disk in Device Manager)
9. If Windows has ever been re-installed since it was new, when was that?
10. Age of hard drive if not the original
11. How much memory is installed? (Right-click on Computer, choose Properties)
12. Please list ALL installed programs.....
13. What security software is installed?
14. Is your internet service wireless or wired?
15. Speed of Internet service you are using (www.speedtest.net )

That has the strange footprint of a "security" product doing that.

When I work on a client's PC and have to diagnose a problem like this, my first step is to remove the security product software completely.