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IP address location wrong country

Anonymous
2020-01-03T12:49:14+00:00

My browser shows that I'm in Canada and reroutes all my sites through Canada even though I'm in Michigan.   My settings in Chrome show I'm in the US. Despite that, all my sites, such as AOL and Amazon, locate me in Canada. It also registers I'm in  Canada on other browsers, such as Explorer and Safari. The problem is on this computer both in my office and at home when I bring it home.  I've rebooted by router with no improvement.  I've gone into Settings on Chrome and the Control Panel in Windows to make sure it says I'm in the USA, which it does.  I've spoken to AT&T, my service provider, which was no help.  Any suggestions??

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-01-03T13:22:35+00:00

    Hi Marc! I'm Steve, an Independent Advisor and a Windows user like you. I'm happy to help with your query.

    I've seen this before and it's very frustrating! However unfortunately there's nothing you can change within Windows that will help with this. When you browse to sites such as Amazon they do a lookup on the Public IP address you're connecting from and serve you content based on the geolocation that's returned for your IP address (and not your actual location).

    As the Public IP address is provided to your router by your ISP this is something they would need to resolve for you, as the address you're being issued is from a block of their addresses that's registered/geolocated in Canada.

    My advice would be to persist with AT&T, try to get in contact with someone there in more of a tech support role rather than their customer service team as they are more likely to understand the issue!

    Please let me know if I can be of any further assistance!

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  2. Neil D 32,740 Reputation points Volunteer Moderator
    2020-01-03T13:41:52+00:00

    That confirms it is your ISP that is using an IP registered in Canada. As said before you cannot change this only they can.

    as a side note you could try setting a default location for Windows 10 using Settings > Location and select Default location. But I suspect it won't override the IP address.

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  3. Neil D 32,740 Reputation points Volunteer Moderator
    2020-01-03T13:08:23+00:00

    What do you see as location info if you use this website. https://www.iplocation.net/

    3 people found this answer helpful.
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  4. Anonymous
    2020-01-03T13:29:35+00:00

    Toronto Ontario

    1 person found this answer helpful.
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  5. Anonymous
    2020-01-03T13:29:10+00:00

    Thank you!

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