Most touchpad settings suddenly missing/moved

I downloaded the latest driver of touchpad.

but nothing appears!

laptop model - HP stream 11

The GUI control has moved to the Synaptics TouchPad app that is downloaded from the Microsoft Store.

Run the Microsoft Store and see if there is an app waiting for installation.

If Microsoft Store does not offer you the app, then there is a problem in the installation of the new DCH style synaptics driver. Read the FAQ from Intel about this new kind of driver --- which Microsoft mandates for ALL DRIVERS for the last 2 windows 10 update. Read the word "catastrophic" that Intel uses when it is installed incorrectly.

https://www.intel.ca/content/www/ca/en/support/articles/000031275/graphics-drivers.html

If Microsoft Store offers you the app, but there is a problem in the installation process, then try to reset the Microsoft Store. If that does not solve the problem, then you are back to the word "catastrophic".

In either case, contact your laptop manufacturer.

Go Settings, Devices, Mouse, Additional mouse options, Touchpad.

GW

You are a life saver!  I'm sure you know how long it takes and how frustrating it is to chase these "known changes" in settings that drive us all crazy.  My HP 360 Spectre laptop suddenly started jumping around when my touchpad became active after some upgrade or config.  I went back, like you did, to "check the box" in settings like I did originally.  New screen, no check boxes, just as you described.

A minimum of 3 hours pounding through solutions that are all wrong, until I came across your well written solution.  I tried it, and bingo!  That was the set of menus that I was looking for!  Some of the options made the screen flash and go crazy, but the check box for the active mouse worked!  I have two identical laptops.  One I had to restart (bluetooth mouse didn't function with the wheel), but it's working now.  The other Bluetooth mouse (logitech) worked fine without rebooting.  When I turn off the mouse, the touchpad becomes functional, so everything is working perfect again.

Again, thank you for posting your solution.  It may have taken 3 hours, but you were the "answer man".  Thank you for taking the time to post the solution. 

Bill in California

Hi Gwyn. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

The surest way to fix a touchpad is to first assure you have the very latest touchpad driver from the HP download page here for your exact Serial and Product number:

http://support.hp.com/us-en/drivers. The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. Windows Update drivers are never enough.

While doing this also Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you also have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

If that doesn't help then enter Device Manager reached by right clicking the Start button, go to Mice > Touchpad and then Driver tab. Choose Update Driver, then Automatic to see if it gets a better driver that resolves the problem. If not try Update Driver > Browse > Let Me Pick to try all previously installed drivers.

If that doesn't work then try uninstalling driver, Restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

See the troubleshooting steps here: https://support.microsoft.com/en-in/help/402786...

Go to Settings > Devices > Touchpad to go over the Settings. Then choose Additional Settings which opens the Mouse properties box. The Touchpad software installs a tab onto it - usually the last one - that should have more settings to check, including a checkbox to Disable Touchpad when USB pointing device is attached. This prevents palm drag from causing the cursor to jump

If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here:

https://www.howtogeek.com/223864/how-to-uninsta...

You can also go into Repair Mode by whichever method works here: https://www.tenforums.com/tutorials/2294-advanc... to use the new Uninstall Updates button in Advanced Troubleshoot Options: https://pureinfotech.com/uninstall-updates-adva....

You can also use System Restore from within Windows or the above Repair Mode to get back before the problem began, then check for Updates with the Hide Update tool and hide them:

https://www.windowscentral.com/how-use-system-r...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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