Thank you for that information. In that case, I would recommend considering performing a reinstallation of windows
Windows 10 Store updates error 0x80073D0A
Hello there. im having the error 0x80073D0A when im trying do update anything from the microsoft store. due to that i cannot open the applications that was in that queue either. Normally people says close the antivirus programs but my windows defender and other antivirus defenses are already down. What should i do?
Windows for home | Windows 10 | Microsoft Store
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
14 additional answers
Sort by: Most helpful
-
Anonymous
2020-01-29T01:20:27+00:00 Hi,
If commands
net stop wuauserv and net stop msiservergave an error message regarding not being started, that may be the problem. But before that, proceed with the steps with stopping the services and proceed with the next command which is renaming the SoftwareDistribution and catroot2.For services
ESET Service ESET Firewall Helper Malwarebytes ServiceIt's most likely that the software itself is blocking you from disabling the services. I'd suggest first disabling the software itself before proceeding with disabling its services.
What is the current version and build number of your windows as of the moment?
- Press and hold the windows key and the R key to open the run command and type in winver then hit enter.
-
Anonymous
2020-01-29T00:31:17+00:00 Hello Gary, Thank you for your answer.
CMD gave me errors during:
net stop wuauserv
net stop msiserver
However not when:
net start wuauserv
net start msiserver
So im guessing that is not that big of a problem since they started
Another problem is deactivating
ESET Service
ESET Firewall Helper
Malwarebytes Service
Which are definitely has impact on our problem.
As for start processes i cannot deactivate:
ESET command line interface
Is there a way of doing this without uninstalling ESET?
Same for the installation media. It wasn't been that long i installed this computer, There is no way a malware to mess everything up this quick to reinstall windows.
Edit:
Problem improved itself further, now i cannot open the store at all after store trying to update itself.
Edit2:
Tried to update from media creation tool, it said it does not support my windows, trying to get it on usb now
Uninstalled ESET and Malwarebytes nothing changed,
-
Deleted
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
-
Anonymous
2020-01-28T20:42:12+00:00 Hi,
My name is Gary an independent advisor and I would be happy to help you out with your concern,
Open cmd by searching "cmd" on the start menu, make sure to run it as administrator
Execute this command on the command prompt
DISM /Online /Cleanup-Image /RestoreHealth
Run these commands on the command prompt to restart windows update services
net stop bits
net stop cryptsvc
net stop wuauserv
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start bits
net start cryptsvc
net start wuauserv
net start msiserver
After successfully executing the commands, I would suggest performing a clean boot to disable third party background services that may be interrupting with the windows update services
- Go to start menu/search msconfig
- On the system configuration window go to the services tab
- Tick on hide all microsoft service so that this won't be affected
- Choose to disable all services
- Next, go to the startup tab and on the window choose to open task manager
- Choose to disable each applications from starting up when computer is booting up
- Close task manager and hit apply then ok
- A prompt to restart the computer will show up, choose to restart
This should restart the computer with minimal third party services starting up right after windows boots up. Once the system boots up. After this, try to update again.
In the event that it still fails, I would suggest performing an in-place upgrade, this process overrides the system files which would fix corruptions or damages within the system files/packages while updating the system to the latest version of windows 10.
To perform an in-place upgrade,
- Open this link https://www.microsoft.com/en-us/software-downlo...
- Select Download tool, and select Run. You need to be an administrator to run this tool.
- On the License terms page, if you accept the license terms, select Accept.
- On the What do you want to do? page, select Upgrade this PC now, and then select Next.
- After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.
- When Windows 10 is ready to install, you'll have an option to keep your personal files and apps, keep personal files, or to keep nothing during the upgrade
- The process would take a while and may consist of multiple reboots. Make sure that there won't be interruption within the process to make sure that everything would sort everything out
Hope this helps! If you have any questions, do keep me posted. :)