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Application Error 1000 - Game randomly crashes after playing for a few minutes Black Desert Online

Anonymous
2020-01-02T21:09:22+00:00

Fresh install of windows 10. Updated to latest drivers/Windows Updates. Memtest ok, hardware check ok, processor temperature check ok, GPU temp OK.

The game is Black Desert Online, run through steam. 

ERROR LEVEL

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0x00000000

Fault offset: 0x0000000000000000

Faulting process id: 0x4b0

Faulting application start time: 0x01d5c1a7ad743899

Faulting application path: bad_module_info

Faulting module path: unknown

Report Id: e1c4c45b-0036-4fd6-82ef-ea1ef77377c3

Faulting package full name:

Faulting package-relative application ID:

I've also gotten this one a few times.

Faulting application name: xcoronahost.xem, version: 3.5.0.42, time stamp: 0x5be55832

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000409

Fault offset: 0x0b9e033c

Faulting process id: 0x5dc

Faulting application start time: 0x01d5c156969472c5

Faulting application path: E:\Steam\steamapps\common\Black Desert Online\bin64\XC\NA\2\xcoronahost.xem

Faulting module path: unknown

Report Id: b5f4045a-8dfb-4eff-b7e5-9a79b3637bcf

Faulting package full name:

Faulting package-relative application ID:

INFORMATION LEVEL

Fault bucket 1583869490661074995, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: bad_module_info

P2: 0.0.0.0

P3: 00000000

P4: StackHash_0000

P5: 0.0.0.0

P6: 00000000

P7: 00000000

P8: PCH_84

P9:

P10:

Attached files:

\?\C:\Users\kingc\AppData\Local\Temp\WERF28B.tmp.WERDataCollectionStatus.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER24B.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25C.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER259.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER269.tmp.txt

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bad_module_info_51754d3881ae22b633a1547e4cdd56226cc5_85207d7d_acfbfe6e-d5ab-48da-b5d3-0f02356050dd

Analysis symbol:

Rechecking for solution: 0

Report Id: e1c4c45b-0036-4fd6-82ef-ea1ef77377c3

Report Status: 268435456

Hashed bucket: 48565509f28d3c5915fb08e8f96ea833

Cab Guid: 0

PLEASE HELP!! I've been troubleshooting this for weeks.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-01-04T03:35:37+00:00

    Hi kingcluck and thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Please allow me to assist with your issue.

    Can you post information about your computer like Brand, Model, GPU specifications?

    There has been some success with this workaround given by the Game Master that you could attempt: https://community.blackdesertonline.com/index.p...

    Have you also tried sending a ticket to the game's technical support team? https://blackdesert.zendesk.com/hc/en-us/reques...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2020-01-03T19:03:40+00:00

    Steam wont run in compatibility mode.

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  3. Anonymous
    2020-01-03T00:52:16+00:00

    Hi kingcluck,

    It's an "xcoronahost.xem" known issue.

    Have you tried compatibility mode?

    Thanks!

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  4. Anonymous
    2020-01-02T22:55:37+00:00

    Thanks Joseph, I have tried both of those methods to no avail. :( Any other ideas?

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  5. Anonymous
    2020-01-02T22:12:24+00:00

    Hi kingcluck and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

    Have you tried a repair using SFC and DISM Method?

    You may try following these steps. Check this article for detailed instructions. It is written by Windows Support, so it is safe.

    https://support.microsoft.com/en-ph/help/929833...

    I hope this helps. Feel free to ask back any questions and let me know how it goes.

    Thank you!

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