Amazon Music Won't Install in Microsoft Store

Thank you for that information. As per checking, you are 1 feature update from the latest version of windows.

Open cmd by searching "cmd" on the start menu, make sure to run it as administrator

Execute this command on the command prompt

DISM /Online /Cleanup-Image /RestoreHealth

Run these commands on the command prompt to restart windows update services

net stop bits

net stop cryptsvc

net stop wuauserv

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start bits

net start cryptsvc

net start wuauserv

net start msiserver

After successfully executing the commands, I would suggest performing a clean boot to disable third party background services that may be interrupting with the windows update services

1. Go to start menu/search msconfig
2. On the system configuration window go to the services tab
3. Tick on hide all microsoft service so that this won't be affected
4. Choose to disable all services
5. Next, go to the startup tab and on the window choose to open task manager
6. Choose to disable each applications from starting up when computer is booting up
7. Close task manager and hit apply then ok
8. A prompt to restart the computer will show up, choose to restart

This should restart the computer with minimal third party services starting up right after windows boots up. Once the system boots up. After this, install the app again.

In the event that it still fails, I would suggest performing an in-place upgrade, this process overrides the system files which would fix corruptions or damages within the system files/packages while updating the system to the latest version of windows 10.

To perform an in-place upgrade,

1. Open this link https://www.microsoft.com/en-us/software-downlo...
2. Select Download tool, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.
6. When Windows 10 is ready to install, you'll have an option to keep your personal files and apps, keep personal files, or to keep nothing during the upgrade
7. The process would take a while and may consist of multiple reboots. Make sure that there won't be interruption within the process to make sure that everything would sort everything out

Let me know how it goes. :)

Hi,

My name is Gary an independent advisor and I would be happy to help you out with your concern,

First, make sure that your system is currently up to date.

1. Go to start menu and open settings with the gear icon
2. Open Updates and security settings
3. Choose Windows update
4. Click on check for updates

Once you've gotten all the latest windows updates, you'll be able to download the latest store updates from the Microsoft store

1. Go to start menu and open Microsoft Store
2. Go to the app's settings on the upper right corner (the three dots)
3. Choose Download and updates, then click on Get Updates

In the event that it still occurs, I would recommend a repair install/in-place upgrade to override and fix system components while keeping your personal files and settings and set the system to the latest version of windows 10.

1. Open this link https://www.microsoft.com/en-us/software-downlo...
2. Select Download tool, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.
6. When Windows 10 is ready to install, you'll have an option to keep your personal files and apps, keep personal files, or to keep nothing during the upgrade
7. The process would take a while and may consist of multiple reboots. Make sure that there won't be interruption within the process to make sure that everything would sort everything out

Let me know how it goes. :)

Here you go, three shots illustrating what I encounter when trying to download Amazon Music from the Microsoft Store. Thanks for the assistance.

Thank you for that information.

1. Go to start menu and type in winver and hit enter
2. Then take a screenshot of the window and attach it to your next reply

https://answers.microsoft.com/en-us/feedback/fo...

Do keep me posted

Gary, 

I just noticed that I had written downloading was the issue.  The issue is actually installing the app.  This is what the error code is reflective of.  I just started using this computer, so windows is updated.  Thx.