Share via

Windows 10 Pro 64 Bit Hard Freezes Randomly

Anonymous
2019-12-29T21:36:07+00:00

I've been dealing with random hard freezes with Windows 10 Pro 64 bit builds since I very first installed Windows 10 on 8.5.2016.  I don't have this issue with Windows 7 Pro 64bit and I'm using identical hardware. Virtually nothing has changed hardware wise between Windows 7 and Windows 10.  This is a custom built workstation PC for my home.  I stopped using Windows 10 and went back to Windows 7 because of these random freezes.  But now with Windows 7 support ending, I am forced to try to solve it.   I'm not overclocking or doing anything abnormal with my system/setup. 

The freezes happen completely randomly, sometimes when I'm just resizing a file explorer window, other times when I'm doing more intense work.  The computer always freezes up 100% and I'm not able to move the mouse or do anything. The screen just pauses with everything still visible but I"m not able to interact with it.  I've tried leaving it alone for hours to see if Windows will come out of it or give a blue screen, but that never happens.  I have to hold down the power button to reset it.  When the freeze does happen my audio seems to freak out and just start stuttering until I reboot.  Other than that it's a regular good ol' fashioned freeze.  There are never any crash dump files or anything in the logs that help. 

99% of the time I just get a hard freeze but every one in awhile I will get a freeze and then a blue screen that will stay at "0% complete" no matter how long I leave it. The three error codes I've seen from this are "MACHINE_CHECK_EXCEPTION", "CLOCK_WATCHDOG_TIMEOUT" and "NMI_HARDWARE_FAILURE".  But I never saw any blue screens or freezes with windows 7 and the same exact hardware. 

Sometimes I can go days without any crash doing the same exact things that made it crash previously, other times it will crash multiple times a day. Hence why it's "random". :) 

Things I've tried so far:

  • I've tried just about everything I can find online on how to fix this. I've tried about a dozen different Windows 10 builds over the years, every time it's a clean install from the latest build off of Microsoft's website via the media creation tool; not an update from Windows 7.  None of them have helped this issue
  • Updated my drivers and BIOS and firmware
  • Latest Windows updates, but I've also tried not getting any windows updates after a clean install
  • Removing all extra hardware components
  • Using different video cards and SSD's. same issue
  • Turning off power saving features both in Windows and in the BIOS
  • Ran 'sfc /scannow', 'chkdsk /f /r', 'memcheck', and all scans always come back normal and fine
  • "netsh winsock reset"
  • Deleting files in the temp folder
  • Turning off Windows automatically managing the page file size
  • Tried a Clean Boot.
  • Turning off background apps and all apps that run at startup that aren't needed.
  • Running CC cleaner to fix registry errors and general cleaning.

System Info:

OS Name Microsoft Windows 10 Pro

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-NP0KGVQ

System Manufacturer To Be Filled By O.E.M.

System Model To Be Filled By O.E.M.

System Type x64-based PC

System SKU To Be Filled By O.E.M.

Processor Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz, 2901 Mhz, 8 Core(s), 16 Logical Processor(s)

Processor Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz, 2900 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. P1.90, 4/11/2018

SMBIOS Version 2.7

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASRock

BaseBoard Product EP2C602-4L/D16

BaseBoard Version

Platform Role Workstation

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.387"

User Name DESKTOP-NP0KGVQ\E

Time Zone Pacific Standard Time

Installed Physical Memory (RAM) 128 GB

Total Physical Memory 128 GB

Available Physical Memory 113 GB

Total Virtual Memory 147 GB

Available Virtual Memory 129 GB

Page File Space 19.0 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

Here is a link to my Windows Performance Recorder Output ETL file zipped up. 

https://1drv.ms/u/s!AnVIScj4JLLLigh6-fS3dAooCvim?e=bakh1g

Here is a link to my specific motherboard's site

https://www.asrockrack.com/general/productdetail.asp?Model=EP2C602-4L/D16#Download

Please help!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

2 answers

Sort by: Most helpful
  1. Anonymous
    2020-01-09T06:32:47+00:00

    Just encase anyone else stumbles across this, or this is useful to anyone. I was able to fix my crashes after 3 years of trying.

    None of the above worked, but what did work was a free program called.  Snappy Driver >

    https://www.snappy-driver-installer.org/download/

    This scanned my PC and found 124 drivers that were either out of date or needing installing. After this downloaded and installed them all I no longer had any crashes. 100% fixed. Why does Windows 10 need this and Windows 7 doesn't, no idea, but it works!

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-12-31T00:24:52+00:00

    anyone?

    Was this answer helpful?

    0 comments No comments