Share via

Laptop Loses Wifi Connection and I Can't Reconnect Without Rebooting

Anonymous
2020-01-18T19:04:53+00:00

I have a Lenovo T450S laptop with Windows 10 installed. For the last three or four days I've been having a problem with Wifi. The Wifi disconnects periodically and I can't reconnect it to my home network without rebooting the laptop. When I go to Settings and Status, the system tells me I’m not connected. When I click Show Available Networks the only option I see is airplane mode. There are no available Wifi networks.  I have tried running the Windows network diagnostics tool and it says it can’t identify the problem. I rebooted my router and modem but that didn’t help. I tried updating the network adaptor driver but Windows says the driver is up-to-date.

The Wifi problem started after I installed some Windows updates. There were two Microsoft Windows Updates on 1/15: KB4528760 and KB4532938. There was one security update on 1/14: KB4528759. I don't know whether the updates are related to the problem but the timing is suspicious. Can someone please tell me what I should do next? Thanks.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

8 answers

Sort by: Most helpful
  1. Anonymous
    2020-01-24T14:29:54+00:00

    I fixed the problem by changing one setting. I went to Device Manager, Network Adapters. I selected my adapter and then right-clicked. I selected Properties, then Power Management. I then deselected "Allow this computer to turn off this device to save power."

    30+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-01-19T18:13:31+00:00

    I have a Lenovo T450S laptop with Windows 10 installed. For the last three or four days I've been having a problem with Wifi. The Wifi disconnects periodically and I can't reconnect it to my home network without rebooting the laptop. When I go to Settings and Status, the system tells me I’m not connected. When I click Show Available Networks the only option I see is airplane mode. There are no available Wifi networks.  I have tried running the Windows network diagnostics tool and it says it can’t identify the problem. I rebooted my router and modem but that didn’t help. I tried updating the network adaptor driver but Windows says the driver is up-to-date.

    The Wifi problem started after I installed some Windows updates. There were two Microsoft Windows Updates on 1/15: KB4528760 and KB4532938. There was one security update on 1/14: KB4528759. I don't know whether the updates are related to the problem but the timing is suspicious. Can someone please tell me what I should do next? Thanks.

    I had the same problem.  Tried every fix I could find - adapter driver update, removal and reinstall, disable and enable, etc.  Nothing worked so I restored my Windows system to 1/10/2020 before the updates and everything works fine now.  After further testing, I intend to install updates one at a time until I find the culprit.

    We shouldn't have to do this, especially when Windows forces updates on us.

    20+ people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-01-24T01:43:15+00:00

    Same. Exact. Issue. I'm on a HP Spectre but the details of your issue are exactly the same as mine. I am certain it has something to do with the recent updates.

    Wifi disconnects and I have no option but to reboot.  Show Available Networks yields only airplane mode as a clickable option. It can't detect any Wifi networks even when other people in the home are actively using the wifi. Windows network diagnostics sees no issue. Driver is up-to-date.

    The Wifi problem started after I installed the following updates on Jan 18th. 

    KB4528760 and KB4532938   Looks like at least 6 others have this same issue as of this post so obviously this is an issue. I'd rather not restore back to pre Jan 18th but I can't deal with having to reboot 10 times a day for more than another few days. Please offer some guidance MSFT.

    7 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-02-04T00:06:43+00:00

    I had this problem too after the latest update on Jan. 15.  I did the power tick and it made no difference same with driver updates.  I just uninstalled the updates going backward one at a time.  Lucky for me I hit it on the second one - KB4528760 .  Once I had uninstalled KB4528760 and then reinstalled the network drivers everything was back to normal .  As soon as Microsoft pushed the update again the network failed.  I have stopped updates until Microsoft has an update to fix this issue.

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-01-19T18:53:02+00:00

    Thanks. I'm pretty sure the problem has to do with a recent update. A Windows restore is my next step.

    1 person found this answer helpful.
    0 comments No comments