Hello!
I'm your Windows expert for today. Let's figure this out and come up with a solution.
I'd like to know more about this issue. Please answer the questions below as they will help us determine what's going on:
- Do you have a mic or headset plugged in to the computer? If so, could you check if it's switched on?
- Have you set up Cortana to recognize voice?
Also, please send a screenshot of the error message you got, if possible, so I can see what's happening.
Hope to hear from you soon.