Share via

Device performance & health status unknown in Microsoft account

Anonymous
2020-03-05T06:58:53+00:00

Hi everyone,

When I sign-in to my Microsoft account, the "Device performance & health" under "Windows Defender settings" is showing "Status Unknown" and this is shown in the screenshot below. How do I get my computer's "Device performance & health" connected to my Microsoft account? Could anyone help me with this problem please?

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

15 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-03-08T00:49:13+00:00

    do the following steps

    Please press windows+S key

    Type cmd

    From below list right click on command prompt

    Click run as administrator

    In the command prompt type sfc /scannow and press enter

    Wait till it finished

    DISM.exe /Online /Cleanup-image /Scanhealth (Press enter. Let it complete.)

    DISM.exe /Online /Cleanup-image /Restorehealth (Press enter. Let it complete.)

    Restart the pc

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-03-28T23:37:21+00:00

    Yes but I uninstalled it

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-03-05T07:01:14+00:00

    Any 3rd party anti virus, security, cleanup programs ever installed on the computer?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-03-06T09:25:35+00:00

    Just manually run Windows Defender. The information that shows from the Microsoft Account (device performance and health) comes from Windows Defender. If you are using a 3rd party anti-virus that section will show as unknown status. You can either switch temporarily to Windows Defender. I have verified this with my 2 PC's.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-03-05T07:09:26+00:00

    Hello Ian,

    My name is Jin and I am an Independent Advisor. I can see that you are checking the status of your other device via your Microsoft Account.

    It's showing "Status Unknown" as that device is currently offline. The device needs to be turned on and currently connected to the internet to check the real time device performance and health.

    I hope this clears up your concern.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments