Hello johnxs_611,
thank you for providing this question.
I am a seasoned Windows expert with almost a decade in usage and support experience and hope to resolve your problems quickly.
Try downloading vlc here, install it, and play it with vlc. Vlc supports a wide range of codecs.
If you consider your problem solved it would be very good if you marked the answer which helped you so others can find and use this thread.
If this didn't solve your problem or you need further assistance please answer in this thread and i would be happy to help.
kind regards
F. Grobusch