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NO AUDIO after updating sound driver

Anonymous
2020-03-17T01:18:57+00:00

Hello.

I've recently installed the newest Realtek Audio Driver, but then my audio simply stopped working.

There's audio going up on my mixer, but nothing comes off from my headphone or speaker.

I've tried uninstalling the driver and installing all again. But nothing worked. I'm currently with my manufacturer audio driver which is Version 6.0.1.8746 for ASUS motherboard, but still have no sound at all.

What I did:

Reinstall all audio drivers

This troubleshooting: https://support.microsoft.com/en-us/help/4520288/windows-10-fix-sound-problems 

Tried to change my realtek audio driver to High Definition Audio Device

Restore point

Set my speaker as Default playback device

Nothing works. What else can I do? Please help.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-03-17T01:39:59+00:00

    Go to the taskbar, click on the Speaker, if after the title the is an ^ click on it and pick another title.

    10+ people found this answer helpful.
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  2. Anonymous
    2020-03-17T01:41:35+00:00

    Hi DL. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

    I'll give you all possible solutions for Sound problems in order of priority, so please try any you've already tried again in order. If you have any problems performing any steps I'll be standing by here to help you.

    1. Update the sound driver from the PC or device maker's Support Downloads webpage for your exact model, if it is newer than the one presently installed in Device Manager reached by right clicking the Start button. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.
    2. Restore the Windows Audio Service which may have become disabled: https://www.tenforums.com/tutorials/57567-resto...
    3. Next try these checklists: https://support.microsoft.com/en-in/help/402699...

    https://www.howtogeek.com/443702/how-to-fix-sou...

    Also reset the prompt to ask for which device was plugged in here:

    https://windowsreport.com/you-just-plugged-unpl...

    https://h30434.www3.hp.com/t5/Notebook-Audio/En...

    https://www.dell.com/community/Windows-10/How-g...

    1. Right click Volume icon in System Tray, choose Sound Settings, from the Output and Input devices dropdown menus, choose then one(s) affected to see if that helps. If not use the Troubleshoot button nearby.
    2. Run the Playing Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.
    3. Try rolling back the sound drivers in Device Manager reached by right clicking the Start button. Choose Sound controller and other audio devices, then Driver tab, then Roll back if available.
    4. If no newer sound drivers then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.
    5. Try other and older drivers for your model Sound controller, too. For example, try the next oldest driver in the model's online Support Downloads list. To try all previous drivers installed on your system, in Device Manager choose Sound controller's Driver tab, then Update Driver, then Browse, then Let Me Pick.

    Finally, try installing the latest Sound driver in Compatibility Mode as shown here:

    https://social.technet.microsoft.com/Forums/win...

    1. If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
    2. If this was caused by a Version update (which you can confirm at Settings > System > About) then you can roll back the version in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
    3. You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...
    4. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    1. If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    7 people found this answer helpful.
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  3. Anonymous
    2020-03-17T14:59:41+00:00
    1. I did install all the motherboard's manufacturer driver and etc.
    2. No success.
    3. No success at all. I can find my realtek hd audio manager so it shows me whenever I plug an audio jack, I can make few tweaks and there but to no avail. 
    4. No problem was found when troubleshooting.
    5. Troubleshooting have made the Speaker (Realtek High Definition Audio) as my Default Device. But I still have no sound coming off my headphone.
    6. The roll back had no effect.
    7. Please, I've said the issue started by installing the new drivers.

    8)I've also tried to use High Definition Audio Device and Realtek High Definition Audio as my audio driver. Nothing worked.

    1. It was after a driver update, not windows.
    2. No version update.
    3. I've already used a restore point, still no sound. Though I'm not sure if it gone back enough before the driver update.
    4. Some fixes were made but no audio at all.
    5. Do I really have to upgrade the Windows 10?
    6 people found this answer helpful.
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  4. Anonymous
    2020-03-17T21:10:15+00:00
    1. Uninstalling whatever driver is installed is a frequent fix that causes the driver to reinstall. Did you want me to leave that step out even though it works for many others, just because you've installed a new driver. What if that driver needs reinstall? Please, I have ten years experience daily in forums with the highest award in the tech field all ten years. I know what I'm doing.
    2. That's what System Restore points are for. Use all of them if necessary to try to find a working state. You can roll them back if necessary.
    3. Repair Upgrade as a last resort works frequently. And if you don't have the latest version then it is the most stable way to update to it and still will often solve the problem. I would not have given it if it doesn't work.
    4 people found this answer helpful.
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  5. Anonymous
    2020-03-17T19:50:50+00:00

    Did you check the taskbar speaker title for ^?

    3 people found this answer helpful.
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