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Unable to Install ANY new fonts on Windows 10

Anonymous
2020-03-20T13:10:48+00:00

I'm unable to install any new fonts on my Windows 10 machine.

I follow the usual procedure: download the fonts, they're in a zip folder, unzip them, then rightclick and select "Install" or "Install for All Users." When I do this I get a popup saying:

"The 'NewFont' font is already installed. Do you want to replace it?"

(The font is not, in fact, already installed. I just downloaded it.)

I click "yes" but nothing happens. The font does not appear in the Windows Fonts folder, and can't be accessed in any other application like Word or Illustrator.

I googled around for a solution, but none work. I've seen people having this problem as far back as 2013 and it appears to be a bug in Windows. 

Is Microsoft going to get around to fixing this, or will I just have to live with the fonts I have?

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2020-03-20T13:26:14+00:00

    Sure. Attached.

    1 person found this answer helpful.
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  2. Anonymous
    2020-03-20T13:14:46+00:00

    Hi mpoppe,

    I'm Paul, a fellow customer like you & an Independent Advisor. Kindly allow me to ask these informations/questions below to further understand your issue.

    • Go to Start > search & open winver > send me a screenshot

    • What are the filenames of those fonts? May I have a screenshot too. Thank you.

    Looking forward to your reply. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

    1 person found this answer helpful.
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  3. Anonymous
    2020-03-21T03:54:21+00:00

    Hi mpoppe,

    Got it, thanks. Now, I tried to replicate your issue but could not & we've previously found out that Windows Updates are not the cause either, which means the issue is isolated in your PC. Try a quick fix workaround by manually drag and drop those TTF font files to the "C:\Windows\Fonts" folder. Do not open the Fonts folder, just drop it on the Fonts folder from C:\Windows.

    If that won't work, then let's identify where the problem is by following the steps below one-by-one & test install every after execution.

    1. Let's see which part of security that could have blocked the install.

    a. Disable UAC by selecting "Never notify". Then test install the fonts.

    https://support.microsoft.com/en-us/help/975787...

    b.If it fails (as strange as it sounds), kindly exclude the "C:\Windows\Fonts" folder & "C:\Windows\System32\fontview.exe" from both of Windows Defender's "Exclusion" & "Controlled folder access". Then test install the fonts.

    https://support.microsoft.com/en-us/help/402848...

    c. If it fails, disable firewall/anti-virus/anti-malware apps. Then test install the fonts.

    • For Windows Defender Firewall, here's how to turn off.

    https://support.microsoft.com/en-us/help/402854...

    • For Windows Defender Anti-virus/Anti-malware, here's how to turn off.

    https://www.tenforums.com/tutorials/5918-turn-o...

    (Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

    1. Let's see if you have a corrupted Windows User Profile.

    If step 1 above fails, temporarily enable the built-in Admin User & login as that user. Then test install the fonts.

    https://answers.microsoft.com/en-us/windows/for...

    1. Let's see if it's an OS system file issue.

    If step 2 above fails, reboot your PC to Safe Mode & test install the fonts.

    https://support.microsoft.com/en-us/help/12376/...

    • If it fails, send me a file sample or give me the link to download (if it's a free font)

    • If it passes, then let's restore your OS by either performing the "Reset your PC > Keep Files/Apps" or "Installation Media" option.

    https://support.microsoft.com/en-us/help/12415/...

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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  4. Anonymous
    2020-03-20T20:06:45+00:00

    Running the troubleshooter detected no fault.

    A system restore also had no effect. 

    Recommendations?

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  5. Anonymous
    2020-03-20T17:11:34+00:00

    Hi mpoppe,

    Got it, thanks. Now, let's try running the Windows Update Troubleshooter by following the steps below.

    https://support.microsoft.com/en-us/help/402732...

    If the issue persists, I'd recommend System Restore by following the steps below.

    https://support.microsoft.com/en-us/help/12415/...

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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