HP Laptop doesn't boot properly How to Fix. Boot up properly.

I answered you that you can skip that step. Just move on the next one.

May I ask why you rated my post unhelpful when you could not have possibly completed all the steps, and they always work for everyone who tries them unless the hardware has failed - which I even show you how to test.

Hi Sage. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

Unplug power and remove battery, press and hold power button for 30 seconds to release all power from circuitry, plug back in and power up to see if any change.

I will give you steps to access the Repair Mode to try all repairs to get Windows started, and if not to do the automated Reset or the superior Clean Install after rescuing your files. I've also added below how to perform HP Recovery if you want the factory install restored and not the automated Windows 10 Reset or superior Clean Install. I will be standing by to help as needed and will not let you fail.

1. Use whichever method works in this link to access Advanced Startup Options: https://www.tenforums.com/tutorials/2294-advanc.... Easiest may be to force shut down the PC (by holding in the power button) three separate times to trigger the Startup Options. If one of these methods work, then go to Step 3.
2. If none of the other methods work it may be necessary to Create Windows 10 Installation Media on another PC following the steps in the middle of the downloads page here: http://windows.microsoft.com/en-us/windows-10/m... Make sure to uncheck the box for Recommended Settings to choose only the licensed version.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

Choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first. There is always a way to get the media booted and I will guide you until it does, even if necessary to reset the BIOS to defaults via several methods.

3. In the Advanced Troubleshooting options try to System Restore to a point before the problems began, try the new Uninstall Updates button, then Startup Repair, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.

If Startup Settings aren't available you can force Safe Mode from the Command Prompt following Step 5 here: https://www.digitalcitizen.life/4-ways-boot-saf..., or using the command to unhide F8 Advanced Boot Options here: https://www.tenforums.com/tutorials/22455-enabl... where you can also try the old reliable Last Known Good Configuration.

4. From Safe Mode w/Networking work through the Windows 10 Install Integrity Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki....

Update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

5. If Safe Mode doesn’t work or help stabilize things then return to Advanced Troubleshoot options. Next try Command Prompt to run through Windows 10 Install Integrity Checklist (above link) Step 10 repair commands including sfc /scannow, DISM, a full Disk Check: https://www.groovypost.com/howto/check-hard-dri..., or return to Troubleshoot options to Reset Your Windows 10 PC.
6. Better yet use the same booted media to do the vastly superior Clean Install following the steps in this link to delete all partitions down to Unallocated Space to get it cleanest: http://answers.microsoft.com/en-us/windows/wiki...
7. There is a step to Rescue Files from the booted media or Repair Mode Command Prompt first: http://answers.microsoft.com/en-us/windows/wiki...

These steps are excerpted from my tutorial that compiles everything possible for Troubleshooting Windows 10 Failure to Start: http://answers.microsoft.com/en-us/windows/wiki.... You can continue with the other steps there.

To test hardware, Dell and HP have onboard diagnostics triggered by powering up and pressing the F12 and ESC key respectively.

Test the RAM overnight to stress it with the best bootable test memtest86, following these steps which test both the sticks and the slots:

https://www.wikihow.com/Test-PC-RAM-with-MemTest86

Test the hard drive with diagnostics:

https://www.lifewire.com/free-hard-drive-testin...

Best is to use the manufacturer's own if there is one, otherwise use Seatools bootable long test: http://blog.nowherelan.com/2013/04/04/boot-seat...

Follow this up with a full Disk Check: https://www.groovypost.com/howto/check-hard-dri...

To run HP Recovery see here:

http://support.hp.com/us-en/document/c04758961

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Hey Greg can you be given a screen shot of what happens? the Battery is on the inside

That removes the step to release residual power but it's only a 10-15% fix so proceed with the rest. Keep me posted on your progress as I will be here to help until the case is resolved.

Greg It doesn't have a external Battery it's inside,