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Black screen and C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable notice after Windows 10 update

Anonymous
2020-03-15T13:58:45+00:00

My Wife's computer updated automatically although it was not set for this and now she has a black screen and C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable notice after Windows 10 update.

I cannot access anything to restore to a previous point.

I have tried everything, can anyone please help!!!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-03-15T14:05:24+00:00

    Hello,

    I'm your Independent Advisor for today. I know this can be frustrating, but don't worry. I'll help you figure this out.

    Please answer the following questions so we have a better idea of what might be happening:

    1. What are the steps you took to attempt a fix?
    2. Does the message appear right away after you sign in?
    3. What happens when you press Ctrl + Alt + Del when you see the same error message?

    For the meantime, you can perform a system restore to revert the PC to a working state. The said step will undo whatever changes that were made to it, like installing apps or Windows Updates:

    1. On the Windows sign in screen, press and hold down the Shift key, then click Restart. Don't let go of the Shift key until you see "Choose an option".
    2. Select Troubleshoot > Advanced Options > System Restore
    3. Click Next.
    4. Select a restore point dated prior to the problem, then hit Next. If you don't see your preferred restore point, click "Show more restore points" and choose from there.
    5. Click Finish.

    System restore will take a while to complete. Please make sure not to interrupt this process. Once completed, please try to use the PC and check if the issue is resolved.

    Hope to hear from you soon.

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  2. VARADHARAJAN K 9,686 Reputation points Volunteer Moderator
    2020-03-15T18:56:07+00:00

    if possible  boot the windows into safemode , then uninstall installed latest update , if you cant able to  boot means .

    then boot with windows dvd or usb , go to  command prompt 

    copy  the desktop folder  from *C:\Users\yourusername*   from  to *C:\Windows\system32\config\systemprofile*

    exit from recovery  mode , then boot as normal mode

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  3. Anonymous
    2020-03-15T14:28:55+00:00

    Have you tried the steps for system restore from above?

    If not, pull up the Task Manager again, then click File > Run new task.

    In the box that will appear, type this in and click OK:

    explorer.exe

    This should pull up the usual desktop.

    Please tell me if this works.

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  4. Anonymous
    2020-03-15T14:13:57+00:00

    Answers to your questions...

    1. I haven't been able to do anything to try a fix.
    2. The message appears immediately after signing in.
    3. I get the Task Manager when I press Ctrl + Alt + Del

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