Hi Susan_389
I'm Wilfredo S an Independent Advisor
You can read this information>>
https://windowsreport.com/fix-error-0xc00000d-p...
Or
https://appuals.com/how-to-fix-error-0xc000000d...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope it helps you