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Mouse and Keyboard not working upon startup

Anonymous
2020-03-14T11:23:28+00:00

So after my computer was freezing two days ago, I restarted and after that when I booted up the PC and reached the login screen, the keyboard and mouse aren’t working.

I can’t click anything or type at all and im stuck on that screen. Sometimes i am able to get past this and log in but upon doing so, the desktop freezes and i cant use the keyboard and mouse again. 

I’ve tried booting into safe mode and disabling all startup programs and reinstalling keyboard and mouse drivers bit the problem is still persisting. Also, if i try to reconnect the mouse and keyboard then it automatically doesnt work and i have to force restart. The only hint i have to whether ill be able to use the mouse and keyboard or not is during boot up, it will switch off and then turn back on again and the problem re occurs.

This all seem to start happening after doing some windows updates and nvidia updates to which I then restarted the PC to finalize and was met with this problem.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-14T11:41:12+00:00

    Hi MarleyS1 and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

    You may try following these steps. Check this article for detailed instructions. It is written by Windows Support, so it is safe.

    Step 1. Start your PC in Safe Mode.

    https://support.microsoft.com/en-ph/help/12376/...

    Step 2. Disable Fast startup.

    1. Press Windows Key + R then type control and hit Enter to open Control Panel.
    2. Click on Hardware and Sound then click on Power Options.
    3. Then from the left window pane select “Choose what the power buttons do.“
    4. Now click on “Change settings that are currently unavailable.“
    5. Uncheck “Turn on fast startup” and click on Save changes.
    6. Uncheck “Turn on fast startup” and click on Save changes.

    I hope this helps. Feel free to ask back any questions and let me know how it goes.

    Thank you!

    6 people found this answer helpful.
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  2. Anonymous
    2020-03-16T13:59:27+00:00

    Upon forced updates of Windows 10 my keyboard no longer works. I'm waiting for a call from Microsoft now

    3 people found this answer helpful.
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  3. Anonymous
    2020-03-14T12:26:58+00:00

    Hi MarleyS1 and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

    You may try following these steps. Check this article for detailed instructions. It is written by Windows Support, so it is safe.

    Step 1. Start your PC in Safe Mode.

    https://support.microsoft.com/en-ph/help/12376/...

    Step 2. Disable Fast startup.

    1. Press Windows Key + R then type control and hit Enter to open Control Panel.
    2. Click on Hardware and Sound then click on Power Options.
    3. Then from the left window pane select “Choose what the power buttons do.“
    4. Now click on “Change settings that are currently unavailable.“
    5. Uncheck “Turn on fast startup” and click on Save changes.
    6. Uncheck “Turn on fast startup” and click on Save changes.

    I hope this helps. Feel free to ask back any questions and let me know how it goes.

    Thank you!

    Hi Joseph,

    Thank you for the reply. I have reached the power options and got to the Option you listed but turn off fast startup is not there.

    3 people found this answer helpful.
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  4. Anonymous
    2020-03-15T02:21:05+00:00

    Hi MarleyS1,

    We need a bit more detail to be able to help you.

    Can you provide the screenshot of CMD result after you typed the command powercfg /hibernate on?

    Thanks.

    This is what I got after typing the command in.

    2 people found this answer helpful.
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  5. Anonymous
    2020-03-14T12:50:49+00:00

    Hi MarleyS1,

    1. Close all open settings.
    2. Open command prompt in an administrator mode.
    3. Type in, powercfg /hibernate on
    4. Press enter.
    5. Check again.

    Thanks!

    1 person found this answer helpful.
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