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Technical Support Scam

Anonymous
2020-03-02T15:23:18+00:00

When I go to UPDATE (errors), I get an option for "get help" on right side of the screen. After I click it, a box pops up on the left entitled TALK TO A PERSON. Under it gives me the option to Message a Windows Advisor, CALL ME BACK, SCHEDULE A CALL, Ask the Community, or call the Manufacturer of the Device. But Microsoft ALSO says that we shouldn't be getting calls...when I questioned about scams, MS also says they shouldn't be using your pc by remote (and they did that after I scheduled a call... I clicked on the pop up to share my screen & they walked me through some steps..

The Caller ID said MICRSOFT SPEARL + 425 -635-2970 Mobile Bellevue, WA. The problem couldn't be fixed, she gave me a Case Number & we scheduled another call back for March 1 between 3-5 for "phase 2". I ended the call when she asked me for my email again (seemed like same voice with a foreign accent.

So who should I believe??

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-04T02:07:20+00:00

    I want to stress that the Caller asked and received remote access to my device (computer) & I'm getting mixed information from the Microsoft community whether or not that is the correct protocol.

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  2. Anonymous
    2020-03-04T02:02:57+00:00

    Is it standard procedure for the Microsoft Caller to ask to share account holder's screen & temporarily have access to their computer (mouse) by guiding you through steps? That seems rather risky...Can you also confirm that the ID of the caller is actually tech support (ID: MICRSOFT SPEARL   Mobile 1 425-635-2970   Bellevue, WA)? I didn't ask for (solicit) a scheduled call back for today & they have called me today twice.

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  3. JuliaMarvin 19,250 Reputation points Volunteer Moderator
    2020-03-04T07:38:36+00:00

    I do not work for Microsoft and do not have specific knowledge about 'standard procedure' for solicited support.

    Microsoft Support phone numbers can be found here: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

    Also: https://www.microsoft.com/en-us/store/locations/find-a-store

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  4. JuliaMarvin 19,250 Reputation points Volunteer Moderator
    2020-03-02T16:54:26+00:00

    You've initiated the interaction with Microsoft...

    "

    • Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to fix your computer.
    • Any communication with Microsoft has to be initiated by you.

    "

    > Tech Support Scams - Windows security | Microsoft Docs  

    If you somehow still think you have been scammed, report it here: www.microsoft.com/reportascam

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