Hi l. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.
See how to adjust the online Safety settings in Xbox app:
https://beta.support.xbox.com/help/Family-Onlin...
https://beta.support.xbox.com/help/Hardware-Net...
https://support.microsoft.com/en-us/help/448292...
If none of the above help then contact Xbox Support here:
https://beta.support.xbox.com/contact-us
I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.
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